We absolutely love our service desk. Praecipio Consulting was instrumental in this.
Director, IT Operations | Sumo Logic
Praecipio Consulting's Technical Assessment solved for our immediate needs surrounding our Atlassian environment [(Confluence, Jira, and BitBucket)]. They were very knowledgeable and responsive. [In fact], 90% of the way we ended setting up the infrastructure was because of what Praecipio Consulting recommended. The reporting that Praecipio Consulting shared was exactly what my leadership needed to plan our long-term strategic goals.
Manager of Engineering Environments | Verifone
Our project with Praecipio Consulting was very insightful. It was really helpful understanding the differences between Jira & Jira Service Desk, making us more confident moving forward to use the tool in the best way. Praecipio Consulting helped us understand the transition from our current tool to Jira Service Desk. The consultants did a great job explaining how it would work and made the transition more clear.
Service Desk Manager | National Instruments
Seeking automated reporting through Jira, we brought Praecipio Consulting on-site and got precisely what we needed. Their knowledgable consultants went to work straightaway, recommending the use of reporting add-on Arsenale Dataplane to integrate with Jira and Confluence. We are pleased with the results provided, from team members to stakeholders, and would definitely recommend Praecipio Consulting to others seeking A+ services for their Atlassian and IT needs.
It was a pleasure to work with Praecipio Consulting on our Jira modifications project. Once here, they were able to complete everything I had outlined and finished the project in a timely and efficient manner. I look forward to engaging them in the future.
It was a pleasure working with Praecipio Consulting on our recent deployment of Jira Software and FishEye. Our project timeline was tight, and I was relieved when I witnessed the professional manner and thorough approach taken by the Praecipio Consulting team that came on-site to assess our site needs and workflow designs. After that first visit, I was confident in reassuring management that our delivery date would hold. Further, the team did an exceptional job of training our first group of end-users on the toolchain. I would highly recommend the Praecipio Consulting team for anyone facing an Atlassian deployment.
Software Tools and CM Manager | Hospira Inc.
Praecipio Consulting strives to understand you. They translate your problems and needs into a tool you can use. They’ve made what I do a lot easier; I love it.”
Electric Power Board (EPB) of Chattanooga
I will let you know that those [training] sessions I had with Christopher way back last December changed EVERYTHING! He made everything “click” and you’d be amazed at how much we’ve done with the tool in 9 months!
We've been using Confluence and Jira in production for several months. We needed some guidance on the advanced configuration, integration and utilization of these products. The expertise Praecipio Consulting brought was exactly what we needed. They were able to deliver with broad experience, sound practices and technical expertise. The return on this investment has been tremendous.
Executive Director, IT Services | Indiana University of PA
By engaging Praecipio Consulting, we were teamed with experts that not only knew Jira inside and out, but who also focused on learning our specific needs to deliver us the best product. Their consultants worked closely with our team to ensure that all our requirements were met and that the new processes met all of our needs - and that is exactly what we got! Thanks to Praecipio Consulting's expert Atlassian services, we got the process we needed, designed to meet every last requirement. I appreciate how thorough the Praecipio Consulting team is and their ability to deliver solutions tailored to our needs.
Lead IT Analyst – Cyber Security Governance and Risk Consulting Services | Exelon Corporation
We engaged Praecipio Consulting to assist our university department in validating our strategy for the implementation of Jira Service Desk. Moving from our previous help desk before the beginning of the fall semester, we had a tight deadline and complex interdepartmental triaging requirements. Praecipio Consulting made us comfortable through the entire process, taking time to deeply understand our needs and design the Service Desk that met our requirements. We received thorough process mapping and documentation for an accurate on-site build. Hiring Praecipio Consulting was a decision that we're glad we made.
Praecipio Consulting’s Jira training sessions were very informative. They did a lot to close our knowledge gaps. We have nothing but positive feedback and thank you’s.
NASA Dryden Flight Research Center
Praecipio Consulting's methodology for implementing Jira was a perfect fit for our Jira project. Having a consultant onsite during the discovery phase allowed us to take a deep dive into our processes and resulted in a robust Jira implementation that mirrored our way of doing business. I would recommend Praecipio Consulting to any business implementing Jira, especially those looking to manage complex or unique project life cycles.
Online Tech Implementation | Pearson
I’m not a technical person. As the owner of a tech project, Praecipio Consulting helped me make decisions and develop solutions in a technical nature. They helped me bring a powerful solution to my customers to increase customer happiness. That’s what I care about: how my customer feels and how well I’m communicating with them. Praecipio Consulting understood what I wanted to accomplish and helped me navigate through all the technology-speak to get there. We couldn’t have done this without them.
Vice-President of Corporate Communication | Electric Power Board (EPB) of Chattanooga
I would like to thank you for your thorough presentation of Jira and Confluence Administrators Training. The team found your training extremely well presented and valuable to our organization.
By choosing Praecipio Consulting for our Portfolio for Jira implementation, we not only received the results we were looking for but also best practice recommendations for improvement and standardization. The Praecipio Consulting teams truly understand Jira in its totality (not just Portfolio for Jira) and we learned a lot from our work with them.
Manager of Product Development | Availity
Praecipio Consulting helped us achieve the performance and improved reliability we were looking for within our issue tracking software. They delivered detailed, clear documentation and a roadmap to continue implementing best practices to better manage the application and supporting infrastructure to scale as National Instruments continues to grow. We would work with Praecipio Consulting again.
Manager, Information Technology | National Instruments
With guidance and leadership from Praecipio Consulting, we achieved full functionality of our integrated JIRA instance, developing a full set of workflows and gaining administrative expertise. By implementing JIRA, we have clear processes and normalization across enterprise-level teams. Praecipio Consulting got us where we wanted to be with sustainable business practices in JIRA. We'd recommend them for Atlassian implementation services and support in the future.
By engaging with Praecipio Consulting, we were able to side-step the issues and costs we would have experienced and incurred by undertaking our Jira and Confluence implementation alone. From the start of the project, it was very clear that we were dealing with experts. Praecipio Consulting helped us to expose and improve our processes and was extremely valuable to the overall success of the project.
Director of Technology | Terradatum
Praecipio Consulting is extremely efficient when working with their client. They’re well-prepared, and their consulting process is consistent no matter what project you’re tackling.
Electric Power Board (EPB) of Chattanooga
Praecipio Consulting recently upgraded and merged our 2 Jira instances. They were responsive to our needs, easy to work with, and we were impressed by their level of product knowledge. I would recommend Praecipio Consulting and would engage them again in the future.
Project Manager | Olson
Because the capabilities of Bamboo 3.x are so different from Bamboo 2.x, we could not simply export build plans from Bamboo 2.x and import them into Bamboo 3.x. Praecipio Consulting worked with us to define a new, streamlined approach to defining build plans in order to reduce ongoing maintenance, as well as an operational migration plan. After joint review of the plan, Praecipio Consulting wrote a Bamboo plugin and several custom tasks modularizing the monolithic build scripts to support the new approach, and they migrated and tested several hundred build plans for us. The work was completed in a timely manner and E2open had a very smooth operational transition to Bamboo 3.x.
Vice President | E2open Inc.