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MANAGED SERVICES

Managed Services That Bridge Tools & Outcomes

Praecipio’s Managed Services are built to deliver long-term value, not just incident response. We help organizations stabilize, optimize, and scale their technology operations with curated teams, platform expertise, and a strategic approach tailored to each client.

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TODAY'S BUSINESS RUNS ON TECH

More Than Support.
A Strategic Partnership.

Too often, tech support is reactive, limited to break-fix cycles, or a generalist with a backlog. Our approach is different. Praecipio’s Managed Services bridge the gap between day-to-day platform operations and long-term business goals.

Whether you’re stabilizing a growing environment or preparing to scale across departments, we bring the structure, accountability, and hands-on expertise to cut through the noise and help you get sh*t done.

Explore Atlassian Solutions → Explore Our VISTA Approach→
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REAL PROBLEMS WE SOLVE

What You Get with Praecipio Managed Services

Learn more about our Atlassian consulting services and how we build connected enterprises through ongoing strategic support.

Atlassian Suite Support →
Curated Experts

Specialists matched to your platform, processes, and goals.

Multi-Tier Support

Flexible support levels for Atlassian and connected platforms.

Platform Management

Ongoing configuration, patching, and upgrade execution.

Performance Insights

Regular health checks, audits, and reporting that drives action.

Cross-Tool Integration

Seamless support and integration across your enterprise toolset.

Strategic Guidance

Roadmaps, coaching, and adoption planning with quarterly reviews.

WHY IT MATTERS

The Business Value of Managed Services

Tool sprawl, process gaps, and talent shortages are common barriers to your organization’s success. Managed Services address these challenges head-on, delivering reliable coverage, freeing up internal teams, and creating space to think more strategically about your tools. 

64 %
Of CIOs say their tech stack complexity outpaces team capacity.source
87 %
Of IT leaders outsource support to access specialized skills.source
260 k/hour
Average cost of unplanned downtime from tech misconfigurations.source
CUSTOMER SUCCESS STORIES

Trusted by Global Organizations

See how companies like yours are using Praecipio’s Managed Services to stay compliant with standards. By aligning key metrics with overall business goals, they’re making smarter decisions and seeing better outcomes from their managed services. 

Featured Case Study - Woman Cloud Cumulus
Rail Tech Company Improves Operations with Managed Services
On Track Now ⟶
Featured Case Study - Man Rocket
Leading Aerospace & Defense Company Replaces Legacy Technology
Cleared for Takeoff ⟶
Featured Case Study - Team Mission
ASRS Offloads Maintenance and Migrates to Cloud
Switched and Thriving ⟶

TRUSTED BY THE BEST

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MANAGED SERVICES PACKAGES

Support That Scales with You

Praecipio’s Managed Services are built to meet you where you are. Subscriptions are hours-based but outcome-driven, providing you with access to a team that understands your stack, your goals, and how to move work forward. From tiered support to strategic planning, we cover what matters. You pick the model that fits your needs. We flex it as you evolve. Just the right support at the right time.

Design Your Custom Approach With Our Experts →
Support Core
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Stabilize and maintain your platform

Foundation support for organizations that need admin help, platform coverage, and peace of mind.
  • SLA-backed tiered support
  • Configuration, updates, and upgrades
  • Shared support delivery team
  • Monthly reporting and trend insights
Support Plus
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Optimize and scale with strategic oversight

Includes everything in Support Core, plus hands-on planning, health checks, and integration support. 
  • Backlog prioritization and roadmap support
  • System health checks and platform audits
  • Automation and cross-tool integration
  • A named consultant included
  • Biweekly cadence + quarterly business review 
Dedicated Teams
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Embed expertise where you need it most

When you need consistent, high-touch support or are navigating system overhauls, our Dedicated Teams bring full-time specialists into your environment. 
  • Fully dedicated resources embedded within your team
  • Flexible engagement model (on-site or remote)
  • Scalable delivery to match long-term needs

We Don’t Just Talk Tech—We Deliver Results

We don’t stop at just one platform. Ready to turn tech into success? We bring expertise beyond Atlassian, embracing the full potential of a connected enterprise. Your business doesn't just deserve better; it demands the exceptional. 

Service Area Support Support Plus Dedicated Team
Tiered Support ✔ ✔ ✔
Configuration & Admin ✔ ✔ ✔
Incident Management (SLA-backed) ✔ ✔ ✔
Platform Updates & Upgrades   Optional ✔
Usage Reporting & Health Checks ✔ ✔ ✔
Roadmap Planning & Backlog Grooming   ✔ ✔
Integration & Automation Support   ✔ ✔
Named Consultant   Included Fully Dedicated
Delivery Cadence Monthly Biweekly Custom
Quarterly Strategic Reviews Optional Included Included
Hosting Optional Optional Optional
BEST IN CLASS. CUSTOMIZABLE.

Certified to Deliver Enterprise Results

We are the fastest-growing Atlassian Platinum Solution Partner for good reason. We are always looking at what’s ahead and how to serve our customers better, adding new solutions, certifications, and accreditations to our portfolio. 

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Related Resources

Featured Gated Pages INSIGHT
Don’t Wait Until It’s Broken with Managed Services
Read More ⟶
Featured Article - Skeleton Jeff ARTICLE
MSPs: The Ghosts That Haunt Modern IT
Read More ⟶
Featured Article - Team Finance ARTICLE
The Cost of Quality: Increase Profits Through Process
Read More ⟶
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WE ARE ON A MISSION TO

Build You a Truly Connected Enterprise

At Praecipio, we don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech’s true value lies in how it’s used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We’re the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.

 

Let’s Build the Right Model for You.

Your business is unique. Your support should be too. Let us design a Managed Services plan that meets you where you are and grows with you.

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