ATLASSIAN MANAGED SERVICES

Leverage the Full Potential of Your Atlassian Instance

Praecipio delivers expert managed services for Atlassian Cloud and hosted platforms, designed to meet your organization wherever you are using these tools. Our three-tiered service model ensures you get the right level of support, optimization, and strategic partnership to drive business value and growth.

Support, Maintain, Run

Peace of mind for your Atlassian investment

24/7 incident management and break/fix support
Proactive system monitoring and health checks
Change and subscription management
Monthly performance reviews and recommendations
Flexible support levels: Basic, Standard, Premium

Best for: Organizations needing stability, risk mitigation, and reliable support.

Build and Enhance

Continuous improvement, no project overhead

Everything in Tier 1, plus:
Quarterly strategic planning and improvement roadmaps
Enhancement credits for workflow creation, automation, integrations, and more
Agile delivery with bi-weekly demos and progress reporting
Technical grooming and backlog management

Best for: Teams with a growing backlog of improvements and a desire for predictable, proactive evolution.

Platform as a Service

Your embedded Atlassian team for strategic growth.

Everything in Tiers 1 & 2, plus:
Dedicated Platform Product Manager and Community Manager
Executive engagement and strategic planning
Adoption and training programs
Business value reporting and ROI measurement
Expansion planning and governance, Premium

Best for: Enterprises seeking strategic platform ownership, higher adoption, and business transformation.

Which tier is right for you?

Too many incidents or outages? Start with "Support, Maintain, Run."

Have a backlog of desired improvements, no capacity to execute? Choose "Build/Enhance."

Want to maximize your Atlassian investment? Go all-in with "Platform-as-a-Service."

Too often, tech support is reactive, limited to break-fix cycles, or a generalist with a backlog. Our approach is different. Praecipio’s Managed Services bridge the gap between day-to-day platform operations and long-term business goals.

Whether you’re stabilizing a growing environment or preparing to scale across departments, we bring the structure, accountability, and hands-on expertise to cut through the noise and help you get sh*t done.

Explore Atlassian Solutions → Explore Our VISTA Approach→

Curated Experts

Specialists matched to your platform, processes, and goals.

Platform Management

Ongoing configuration, patching, and upgrade execution.

Performance Insights

Regular health checks, audits, and reporting that drives action.

Cross-Tool Integration

Seamless support and integration across your enterprise toolset.

Strategic Guidance

Roadmaps, coaching, and adoption planning with quarterly reviews.

64 %

Of CIOs say their tech stack complexity outpaces team capacity.^source

87 %

Of IT leaders outsource support to access specialized skills.^source

260 k/hour

Average cost of unplanned downtime from tech misconfigurations.^source

Featured Case Study - Woman Cloud Cumulus

Rail Tech Company Improves Operations with Managed Services

On Track Now ⟶

Leading Aerospace & Defense Company Replaces Legacy Technology

Cleared for Takeoff ⟶

ASRS Offloads Maintenance and Migrates to Cloud

Switched and Thriving ⟶

MANAGED SERVICES PACKAGES

Support That Scales with You

Praecipio’s Managed Services are built to meet you where you are. Subscriptions are hours-based but outcome-driven, providing you with access to a team that understands your stack, your goals, and how to move work forward. From tiered support to strategic planning, we cover what matters. You pick the model that fits your needs. We flex it as you evolve. Just the right support at the right time.

Design Your Custom Approach With Our Experts →

Atlassian-Solution-LP-AwardCert-innovate

INSIGHT

Don’t Wait Until It’s Broken with Managed Services

MSPs: The Ghosts That Haunt Modern IT

The Cost of Quality: Increase Profits Through Process

Build You a Truly Connected Enterprise

At Praecipio, we don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech’s true value lies in how it’s used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We’re the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.

Leverage the Full Potential of Your Atlassian Instance

Our Service Tiers

Support, Maintain, Run

Build and Enhance

Platform as a Service

Which tier is right for you?

More Than Support.
A Strategic Partnership.

What You Get with Praecipio Managed Services

Curated Experts

Platform Management

Performance Insights

Cross-Tool Integration

Strategic Guidance

The Business Value of Our Managed Services

Trusted by Global Organizations

Rail Tech Company Improves Operations with Managed Services

Leading Aerospace & Defense Company Replaces Legacy Technology

ASRS Offloads Maintenance and Migrates to Cloud

Support That Scales with You

Certified to Deliver Enterprise Results

Related Resources

Don’t Wait Until It’s Broken with Managed Services

MSPs: The Ghosts That Haunt Modern IT

The Cost of Quality: Increase Profits Through Process

Build You a Truly Connected Enterprise

Let’s Build the Right Model for You.

Get In Touch

Leverage the Full Potential of Your Atlassian Instance

Our Service Tiers

Support, Maintain, Run

Build and Enhance

Platform as a Service

Which tier is right for you?

More Than Support. A Strategic Partnership.

What You Get with Praecipio Managed Services

Curated Experts

Platform Management

Performance Insights

Cross-Tool Integration

Strategic Guidance

The Business Value of Our Managed Services

Trusted by Global Organizations

Rail Tech Company Improves Operations with Managed Services

Leading Aerospace & Defense Company Replaces Legacy Technology

ASRS Offloads Maintenance and Migrates to Cloud

Support That Scales with You

Certified to Deliver Enterprise Results

Related Resources

Don’t Wait Until It’s Broken with Managed Services

MSPs: The Ghosts That Haunt Modern IT

The Cost of Quality: Increase Profits Through Process

Build You a Truly Connected Enterprise

Let’s Build the Right Model for You.

Get In Touch

More Than Support.
A Strategic Partnership.