Canadian Healthcare Provider Enables Healthcare at Scale with Atlassian Cloud Migration

From siloed teams and processes to internal culture and massive amounts of data, the client’s move from Atlassian Data Center presented several technical and organizational challenges. 

Silos and Fragmented Processes

The Canadian healthcare provider’s various healthcare programs operated in silos, each with unique workflows and compliance requirements. This fragmented approach made it difficult to share best practices and facilitate collaboration across teams.

Stakeholder Misalignment

As a government entity, our client faced inherently slower processes and decision-making, often compounded by internal miscommunication that caused project delays. The organization’s size and structure added another layer of complexity, with various divisions operating with their own level of autonomy. This made it challenging to identify the right stakeholders to represent each group’s needs. Additionally, different priorities and expectations among teams made coordination difficult, further slowing down decision-making.

Massive Data Migration

With over 15,000 users and years of accumulated data, the Canadian healthcare organization had an overwhelming amount of legacy information. This included compliance-related data and workflows that had to be carefully preserved and adapted for the cloud environment.

Change Management

Moving such a massive user base to an entirely new environment required extensive user enablement. The client’s teams needed to quickly learn how to navigate the Atlassian Cloud, but traditional training methods would not work for such a large and distributed audience.

Security and Compliance Requirements

As a healthcare organization, our client had to meet stringent data residency and privacy requirements. Their infrastructure also needed to align with the governance policies of the organization’s federated enterprise cloud architecture. 

Praecipio developed a tailored migration strategy to address the healthcare organization’s unique challenges, ensuring a smooth transition to Atlassian Cloud while maintaining uninterrupted healthcare operations.

Federated Cloud Architecture and Admin Roles

To accommodate our client’s unique structural needs, we helped establish a federated cloud architecture and define the separation of powers for cloud administrators,  clarifying site-level versus organization-level admin roles. This allowed the various groups within the organization to operate with a degree of autonomy while ensuring they remained compliant with governance policies, security controls, and Canadian data residency requirements.

Phased Migration Approach and Business Continuity

Given the extensive legacy data—which spanned years and involved critical historical information—we took a phased approach to migration. This included thoroughly assessing the data to determine what needed to be migrated, archived, or discarded. 

By categorizing and prioritizing datasets, we ensured that only necessary and relevant data transitioned to the cloud, reducing the risk of unnecessary delays or costs. We also conducted extensive testing, implemented backup procedures, and developed detailed rollback plans to ensure healthcare teams could work without interruptions, ensuring continuity of healthcare operations. 

User Onboarding and Stakeholder Alignment

We worked closely with the client to facilitate communication between stakeholders and solidify a shared understanding of project goals and requirements. With such a large user base, we also implemented a training strategy that was both accessible and scalable. We hosted webinar-style training sessions and created asynchronous Loom videos for on-demand learning. Our goal was to give users confidence in the new cloud environment without overwhelming them with technical details.