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Jira Service Management vs. Other ITSM Solutions

June 24, 2024
Take a look at how Atlassian stacks up against other leading service management platforms.
Atlassian's Jira Service Management is recognized by both Gartner and Forrester as a leading platform for ITSM and ESM. Wondering how it stacks up against industry alternatives such as ServiceNow and Ivanti? Check out our collection of resources comparing JSM with other leading solutions.

See how Praecipio helped QAD and ERPA migrate from ServiceNow to Jira Service Management.

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Looking for more help with your digital ecosystem?

Read our ebook, Build A Resilient Enterprise, to learn how to leverage data-driven ITSM tools to elevate your digital ecosystem, and uncover the power of AI to solve transformation challenges.

Then, check out our recent webinar to learn how to build a service management platform both your teams and customers will love.

Frequently Asked Questions: Jira Service Management

Take a look at some of the most common questions we get about Jira Service Management. Still have questions? Reach out to get in touch with one of our Atlassian experts.

How does the cost of Jira Service Management compare to other tools?

There are several factors that contribute to the overall price of your ITSM platform. Take a look at our Jira Service Management vs. ServiceNow vs. Ivanti article to see how JSM's pricing model stacks up against the competition.

Does Jira Service Management Integrate with Other Tools?

Yes, and Praecipio can help you do it. Atlassian offers a robust App Marketplace that includes thousands of integrations for your tools. JSM also integrates with many non-Atlassian tools, ensuring your tech stack runs seamlessly regardless of your overall tool footprint.

In the event that Atlassian's JSM doesn't offer a native integration, our team of software developers can custom-build you something to keep your teams working efficiently no matter what tools are in use across your organization.

Does Jira Service Management Offer Asset Management?
Yes, Atlassian Assets is included with Jira Service Management Premium. Learn more about Asset Management with Atlassian in this article from Solutions Architect Don West.
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