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Build a Service Management Platform Everyone Loves

Implementing a customer-centric service management tool can create cost-savings, improve productivity, and generate customer and employee satisfaction. That’s why Jira Service Management has continued to grow in popularity over the past several years.

In this webinar, you'll hear from Praecipio's VP of Service Delivery, Brian Nye, and Solutions Architect Mike Lyons about how ITSM enables your teams to get back to the work that matters most, freeing up time and resources by automating the IT process.

Danita Remspecher, Service Delivery Manager for Kindeva Drug Delivery, will also share how working with Praecipio to implement Jira Service Management at Meridian Medical Technologies helped streamline their IT process with powerful automations, a customized service desk portal and user-friendly interface.

Key Learning Objectives:

  • Learn how customers can identify business requirements, evaluate ITSM tools, and select a solution that employees and customers love.
  • Discover how JSM’s native asset management solution simplifies asset management
  • See how JSM can meet ITIL 4.0 standards
  • Learn firsthand what JSM features our customer deployed to customize their Service Desk and streamline their IT process.

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Brian Nye
VP of Service Delivery | Praecipio
Brian has over a decade of experience in Strategic Management, Business Process Analysis, and Project Implementation with a focus on the Atlassian suite of products.
 
 
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Mike Lyons
Solutions Architect | Praecipio
Mike has almost a decade of experience in Process Improvement, Project Management and Consulting. He is passionate about problem solving and helping teams achieve their goals.
 
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Danita Remspecher
Service Delivery Manager | Kindeva
Danita has over 25 years of experience in the IT industry, implementing several different tools for various teams. Her leadership in implementing Jira Service Management for Meridian Medical (acquired by Kindeva) has resulted in significant improvements to the organization's incident management and IT processes.
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