Implementing a customer-centric service management tool can create cost-savings, improve productivity, and generate customer and employee satisfaction. That’s why Jira Service Management has continued to grow in popularity over the past several years.
In this webinar, you'll hear from Praecipio's VP of Service Delivery, Brian Nye, and Solutions Architect Mike Lyons about how ITSM enables your teams to get back to the work that matters most, freeing up time and resources by automating the IT process.
Danita Remspecher, Service Delivery Manager for Kindeva Drug Delivery, will also share how working with Praecipio to implement Jira Service Management at Meridian Medical Technologies helped streamline their IT process with powerful automations, a customized service desk portal and user-friendly interface.
Key Learning Objectives:
- Learn how customers can identify business requirements, evaluate ITSM tools, and select a solution that employees and customers love.
- Discover how JSM’s native asset management solution simplifies asset management
- See how JSM can meet ITIL 4.0 standards
- Learn firsthand what JSM features our customer deployed to customize their Service Desk and streamline their IT process.