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Build a Collaborative Ecosystem with Jira Service Management

Create an integrated working environment with Jira Service Management to break down silos, maximize ROI, and deliver seamless service experiences.

In today’s hyper-competitive environment filled with growing uncertainty, organizations are facing extraordinary challenges. That’s why businesses are looking for solutions that optimize their resources, empower teams to move fast, facilitate flexible ways of working, and put the customer at the forefront of their operations.

This whitepaper explores the evolution of Enterprise Service Management (ESM) and why implementing service management practices within a single, integrated platform is critical to an organization’s transformation. It also examines Jira Service Management as a platform that unites service and operations teams with developers in a connected environment, serving as a modern service management tool that drives organizational agility, accelerates workflows, and provides enhanced visibility and connectivity between teams.


In this whitepaper, you will discover:

  • Why ESM is one of the most effective frameworks for facilitating collaboration and improving efficiency across IT and non-IT workflows. 
  • The importance of connecting teams with a single, integrated platform like Jira Service Management
  • How Jira Service Management enables organizations to modernize business operations and maximize their technology investment
  • How leading organizations successfully practice ESM with the Atlassian platform
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