Team Chat Alert

Telecomm Enterprise Implements SAFe® with the Atlassian Platform

January 31, 2019


As the leading U.S. provider of telecommunications, our enterprise client needed to deliver the best products to a growing customer base. In order to accomplish this, the telecom company made the choice to move from traditional project management practices to Agile methodologies. They also wanted to customize their Atlassian tools to support their new processes and ways of working. After collaborating with Praecipio's SAFe® (Scaled Agile Framework) and Atlassian experts, our client standardized their Agile process and aligned teams to optimize their continuous delivery practices.


Before the Agile transformation project, our client utilized disparate software tools to manage work, generate reports, and gather requirements. The telecom company required an agile solution that supported their new SDLC practices, as they were unsatisfied with the lack of visibility and flexibility with their traditional tools project management tools like Excel, Word, and Visio.


Bringing our SAFe® and Atlassian product expertise to the engagement, our team implemented Jira Software and Confluence, created custom scheme configurations, and provided product training to empower our client to adopt Atlassian tools across their organization in a sustainable way. Based on their needs for work item tracking and a collaboration platform, we delivered a client-tailored software solution that maximized productivity with the support of SAFe® practices and standardized custom schemes.

Our team worked closely with a team of SMEs to discuss their current processes and create a customized set of schemes that would allow them to track work from their portfolio backlog down to team implementation. This set of custom schemes in Jira facilitated scalable growth as they prepared to migrate all business teams to Jira. 

Further solidifying our client's newly adopted Agile methodology for SDLC, we implemented Confluence to replace the use of Microsoft Word. Confluence integrates seamlessly with Jira (where the corresponding projects are tracked) and improves collaboration between teams. Our team of experts configured the content management tool with custom spaces for gathering project-related requirements. Helping to designate collaborative space for specific projects and teams, our client could now customize spaces based on each team's needs, including setting permissions and roles to provide the right level of visibility.

As the final piece of our engagement, we delivered training sessions on Jira Basics and Jira Agile Basics to solidify our client's adoption of their new tools and Agile processes. Covering various levels of Jira functionality in the context of SAFe®, the training sessions enabled their software development teams to quickly adopt their new issue tracker and deploy Agile practices.


After our engagement, the telecommunications company successfully transitioned to an Agile SDLC methodology and leveraged their custom configurations of Jira Software and Confluence to standardize work done across multiple teams and projects. Because of this standardization, more teams within the organization are able to seamlessly migrate to Jira as they increase their user base and adopt company-tailored practices. Our client now has the ability to expand their teams to increase collaboration and Agile software development releases with a software solution that boosts productivity and drives organizational alignment. 


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