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AI at Your Service... Desk

Spike Ilacqua, Principal Software Engineer

According to McKinsey, employees spend an average of 1.8 hours every day digging for data. That’s almost a full day of work each week lost to monotonous research that could be achieved quicker with AI-assisted processes.

Enter Praecipio Intelligence for JSM, which can streamline the information-gathering process. Praecipio Intelligence handles level one and level two support requests, allowing your teams to focus on more strategic work that delivers value to your business. It is fully customizable and secure, trained solely on data in your organization's four walls.

Check out our webinar featuring Principal Software Engineer Spike Ilacqua, to go beyond the abstract and cut through the buzzwords to define the business value of AI. We’ll dive into real-world use cases that improve your business operations, including our AI autoresponder for Jira Service Management.

Key Learning Objectives:

  • Explore how you can leverage Praecipio Intelligence to fully customize the Atlassian platform and deliver impactful experiences for your customers.
  • Learn how AI trained on data within your four walls can supercharge your service desk and maximize your teams' data-driven decision-making.
  • See a live demo showcasing Praecipio’s AI autoresponder for JSM


Spike Ilacqua
Principal Software Engineer