Project Managers

Leading Rail Tech Company Achieves Stability with Managed Services

January 31, 2019


Our client, a leader in the railway technology space, needed a way to host their Atlassian products without having to manage the infrastructure themselves. The client wanted an integrated service that included the management, maintenance, and support of their server, as well as access to someone with extensive expertise in managing the Atlassian product suite. They turned to Praecipio to help them design a Managed Hosting solution that would deliver optimal performance from both the server and Atlassian tools, all while generating cost savings and optimizing their ROI. We delivered a Managed Hosting solution that improved performance, delivered solid business results, and freed up their internal resources to focus on key functions and business goals.

The Challenge

Our client’s previous hosting solution did not meet their ROI objectives. Even though our client hired a third-party vendor to host their Atlassian applications, they were still responsible for managing their hosting infrastructure and application stack. Additionally, their previous hosting provider was slow to respond to any issues raised by the client. They experienced significant performance and stability issues, along with frequent outages and downtime. This in turn made their Atlassian tools unreliable, and negatively impacted the user experience. Our client realized that this solution was not serving their business needs and reached out to the Praecipio team for help.

The Solution

We worked closely with our client’s subject matter experts to fully understand their Atlassian use and configuration. In order to ensure we provided them with a robust Managed Hosting solution, it was necessary to set achievable goals. This included meeting their business needs, maximizing their performance, and delivering outstanding results. Before migrating their applications to Cumulus, our comprehensive cloud hosting solution designed for the Atlassian technology stack, we built out hosts that supported our client’s instances and requirements. This included setting up a site-to-site VPN connection, firewall and load balancer rules, SSL certificate placement, and finally, DNS changes from their old hosting vendor to Cumulus. After setting up Cumulus for the client, we successfully executed a seamless transfer of their systems and data to the new infrastructure.

The Results

Once our client migrated to our Managed Hosting solution, they experienced immediate improvements in how their Atlassian tools performed. They now leveraged the full power of their Atlassian tools in a stable and reliable environment, and our client noted a significant decrease in daily tasks previously performed around the maintenance and troubleshooting of their old hosting solution. Now, our managed hosting services supports our client with a fully integrated technology solution for their Atlassian applications, which has contributed to increased cost savings, enhanced performance, and improved operational efficiency. Our Managed Hosting has also saved the client time and resources, allowing their in-house teams to focus on their core competencies and work towards their long-term strategic vision.

Modern Service Management

Discover the Power of a Devoted IT Team