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3 min read

How to Make State Business Services Better, with Automation by Atlassian

By Atlassian on May 28, 2020 5:31:07 PM

Moving through processes faster, improving service responses, and reducing unnecessary workloads are three great ways to make state business services better, less costly and more efficient. Digital project management, service desk, and knowledge management tools can provide these benefits and more with powerful yet easy to use automation features. Here are 3 ways that the Business Services Division of Secretary of State departments can use automation to improve job satisfaction, reduce costs, and at the same time boost the state’s economic development, with Atlassian solutions.

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2 min read

How to Track MTTR With Jira

By Praecipio Consulting on May 26, 2020 9:15:00 AM

One of the most important metrics for IT and Customer Service teams that solve problems and answer customer questions is mean time to resolution, commonly referred to as MTTR. Atlassian defines MTTR as the average time it takes for an issue to reach a resolved state, as measured from the time the ticket was created. It’s an exceedingly important metric to track, especially for IT teams because it is one of the few great ways to quantify team productivity. When tracked and reported over time, it becomes possible to determine the efficacy and ROI of business process improvements. While Jira gives us an easy way to track service level agreements (aka SLAs), there is no great built-in tool for tracking MTTR (yet).

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3 min read

Workato: A Recipe for Efficiency

By Morgan Folsom on May 19, 2020 9:15:00 AM

We'd like to feature one of our partners, Workato, and showcase just a few of the many reasons why we love working with them. Workato is a cloud-based automation and integration platform. We've told you about how we used Workato as an integral part of a full Enterprise Service Management (ESM) solution, and in this post, we cover how we leverage Workato at Praecipio Consulting to connect Jira and Salesforce. 

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2 min read

Affects Version vs. Fix Version in Jira: What's the Difference?

By Jerry Bolden on May 12, 2020 9:15:00 AM

In today's post, we'll address the age-old question: which came first, the Affects version (egg) or the Fix version (chicken)?

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2 min read

How Jira Can Help Your Teams Work Remotely

By Praecipio Consulting on May 8, 2020 9:15:00 AM

According to a recent article published in the Harvard Business Review, one of the common challenges when working from home is a lack of access to information. At Praecipio Consulting, we often see this challenge with many teams, especially they remotely. Here's how Jira can help:

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9 min read

The True Cost of Data Storage

By Christopher Pepe on Mar 11, 2020 9:00:00 AM

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4 min read

Jira: Your Path to Digital Transformation

By Brian Nye on Mar 2, 2020 2:00:00 PM

We're all Going Digital

No matter the industry or product, digital transformations are happening all around us. Gone are the days where a product is just a product. It's now a mechanism that gives us analytics and prepares us to launch the next best thing. Everything we touch has some digital aspect to it, and companies that never planned on competing in the digital arena are needing to catch up to the standards of today's landscape. 

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3 min read

How to Successfully Plan & Track OKRs With Atlassian Tools

By Brian Nye on Feb 5, 2020 9:39:41 AM

OKR: More Than Just a Buzzword

Like most of you, I have been challenged to establish my annual "OKRs" at the start of this new year. It seems that OKR has suddenly become a big buzzword that businesses have been throwing around the past few years. If you were like me before ever hearing of this acronym, you might be asking yourself: what is OKR, and what happened to the classics like KPI or SMART goals?

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4 min read

Jira Resolutions: Why are They Important?

By Brian Nye on Jan 28, 2020 1:30:00 PM

One of the most frequent questions we get asked when on a project is, "Why do I need 'Resolutions', can't we just use statuses?" The short answer is "No" and it's because they are not the same thing. I know that you all would be terribly disappointed if I just stopped here so I'm going to outline a few reasons why it's an important field and share some best practices. 

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2 min read

Which Jira Product Do I Need?

By Morgan Folsom on Oct 29, 2019 11:53:00 AM

Atlassian, the developer of Jira, has a wide variety of products. If you're here, you're probably wondering about a few specifically:

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4 min read

7 Step Jira Upgrade Process

By Kristopher Hall on Oct 1, 2019 2:33:00 PM

Dreading the process of an Atlassian Jira software upgrade? Depending on how many issues you have and how large your instance is, we get it - it’s overwhelming.

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2 min read

How Confluence and Jira Work Together to Make Your Life Easier

By Cindy Smith on Sep 10, 2019 11:46:00 AM

An essential part of a successful organization is communication: open and direct lines of communication ensure that team members react swiftly and effectively. In regards to software and applications, different teams have different needs and collaborating can sometimes feel like speaking in different languages. The reality is, development teams live in one application and business teams live in another.  

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