Blog

2 min read

Why Confluence Is The Ultimate Documentation Tool

By Nicholas Redwine on Jun 16, 2020 12:15:00 PM

Where do most of us go when we want to find answers to work-related questions? Like, "How to set-up a PC" or "where to find the best supplies for your workspace"? 

Continue Reading
3 min read

What To Avoid When Building Your Confluence Knowledge Base for JSD

By Rebecca Schwartz on Jun 10, 2020 12:30:00 PM

Building a successful Jira Service Desk requires a lot of moving parts. It can be difficult to find the perfect balance between ease of use for your agents (those who work on requests) and your customers (those who submit requests). One of the most important ways of achieving that balance is to create a great Confluence Knowledge Base (KB). If your articles are relevant, concise, and easy-to-navigate, your customers can avoid submitting a request, giving time back to both the customer and agent. Below are some common mistakes to avoid as you work towards creating your ideal Confluence Knowledge Base that is a reliable, single source of truth for your agents and customers.

Continue Reading

Upcoming Webinars

Past Webinars

Case Studies

Blog