Learn Jira Service Management (JSM) with Praecipio
Join us for a jam-packed 30 minute crash course on using Jira Service Management (JSM) as a service agent. We’ll take you through the core features of Jira Service Management, how to triage and address requests, and provide helpful tips to help new service agents get productive FAST.
Getting up to speed with Atlassian tools is easier with Praecipio.
Key Learning Objectives:
- Learn How Jira Service Management helps facilitate customer requests.
- Know the difference between Agents, Customers, and Administrators within JSM.
- Understand how JSM Agents Contribute to resolving issues.
- See how the customer portal and other request intake tools work to help agents prioritize their work.
- Learn to manage your request queue, see work that’s assigned to you, and keep track of SLA timers.
- Become a better service agent to help your organization deliver excellent customer service.

Adam Rothenberger
Senior Marketing Manager, Praecipio
Adam Rothenberger is an Atlassian pro with a flair for redefining how businesses tackle workloads. Certified with an ACP-420, Adam bends Atlassian tools like Jira and Confluence to power through tasks well beyond the typical tech terrain. His approach is about smart, unconventional applications that make your tools work for you, not vice versa.
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WE ARE ON A MISSION TO
Build Connected Enterprises, One Organization at a Time.
At Praecipio, we don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech’s true value lies in how it’s used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We’re the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.