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JIRA SERVICE MANAGEMENT

A Better Way to Manage Work & Support

Jira Service Management brings order to service work. Track requests, manage queues, and keep teams aligned without overcomplicating things.

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CLEAR REQUESTS, FAST RESPONSE

Built to Keep Work Moving

Jira Service Management simplifies how requests are tracked, prioritized, and resolved. No guesswork. No mystery. Just a smart, structured way to handle the work that keeps your organization running.

 

Streamline Requests

Make it easy to submit and manage service requests. 

Work Your Way

Tailor forms, queues, and SLAs to match how your teams operate.

Route It Right

Send tickets to the right team, right away. No more manual triage.

Track It All

Get full visibility from intake to resolution.

Bridge the Gap

Connect support tickets to dev work in Jira Software so nothing falls through the cracks.

Kill the Black Box

Give agents and developers shared visibility so everyone’s working with the full picture.

Skip the Status Meetings

Keep teams aligned without chasing updates or filling calendars.

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BRING EVERYONE INTO THE LOOP

Shared Context Without the Ping-Pong

Connect support, development, and operations teams with one tool. With Jira Service Management, everyone works from the same set of facts, not siloed inboxes or spreadsheets.

 

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SET IT UP HOW YOU WORK

Flexible for IT, Ops, HR, or Facilities

Jira Service Management isn’t just for IT. Any team that fields requests, approvals, or questions can use it.

 

Go Beyond IT

Support incident, problem, and change management ITSM.

HR That Works

Automate onboarding, offboarding, and everything in between.

Track It, Fix It

Manage facilities requests and assets with zero guesswork.

Make It Official

Route legal and finance requests through streamlined, trackable queues.

Launch with Confidence

We handle implementation from setup through production.

Make It Yours

Custom workflows, tailored queues, and SLAs that match you.

Ditch the Legacy Junk

Migrate from outdated systems without the the burnout.

Train the Admins

We’ll onboard and upskill your team to run ITSM like pros.

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MAKE IT WORK FOR YOU

Implementation and Support 

We’ve worked with organizations of all sizes to get Jira Service Management up and running. Our team handles setup, configuration, and ongoing support so yours can focus on what matters.

 

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Want More Out Of Your Atlassian Stack?

Explore how we optimize, extend, and support Jira, Confluence, and more, end-to-end.

Learn More About Our Atlassian Services →
NOT JUST FOR IT TEAMS

JSM for Marketing Teams

Jira Service Management isn’t just for IT. Marketing teams can use JSM to streamline creative requests, manage campaign support, and eliminate the chaos of scattered asks and inbox overload. From intake to delivery, JSM helps marketers track, prioritize, and fulfill requests with full transparency.

See How Marketing Teams Use JSM ⟶
QUESTIONS? MEET ANSWERS.

Still Have Questions About JSM?

Get quick answers to the most common questions about what Jira Service Management does, how it works, and how it fits into your team.

Is Jira Service Management just for IT?

Not at all. It works for any team that needs to manage requests, approvals, and support.

Does it include incident and change management?

Yes, and it follows ITIL practices with built-in templates to get you started.

Can I link tickets to Jira Software?

Yes. You can connect service tickets to development issues so teams stay in sync.

What does it cost?

Pricing is based on agent count and features. Talk to us and we can help you find the right plan.

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WE ARE ON A MISSION TO

Build You a Truly Connected Enterprise

At Praecipio, we don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision with the teams executing it. We understand that tech’s true value lies in how it’s used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We’re the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.

Ready to Clean
Up The Chaos?

Jira Service Management is a cleaner, simpler way to manage requests, tickets, and the work behind them. Let’s set it up right.

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