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2 min read

Jira + ITIL

By Praecipio Consulting on Jun 24, 2011 11:00:00 AM

Atlassian Jira's a remarkably flexible tool. For most who hear “Jira,” things like issue tracking, project management, and software development come to mind. Very rarely do people think of ITIL in relation to Jira. But then again, many don’t know what ITIL is.

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4 min read

Cloud Computing Risks and Rewards

By Praecipio Consulting on Jul 29, 2010 11:00:00 AM

The relationship between ITSM and cloud computing is still a hot topic. Companies are still asking questions regarding what the cloud is, IT versus business roles in adopting cloud infrastructure, and whether the shift toward cloud computing is optional or inevitable. Ambiguity abounds.

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4 min read

Cloud Computing Risks and Rewards

By Praecipio Consulting on Jun 29, 2010 11:00:00 AM

The relationship between ITSM and cloud computing is still a hot topic. Companies are still asking questions regarding what the cloud is, IT versus business roles in adopting cloud infrastructure, and whether the shift toward cloud computing is optional or inevitable. Ambiguity abounds.

Continue Reading
2 min read

ITSM: The Backbone of Cloud Computing

By Praecipio Consulting on Jun 15, 2010 11:00:00 AM

IT Service Management (ITSM) and cloud computing don’t always appear in the same discussion – even though one can’t be done well without the other. Integrating the two is especially important as we move further into (what could be) the fundamental shift toward cloud computing.

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2 min read

Leveraging Technology to Drive Intelligence

By Praecipio Consulting on May 10, 2010 11:00:00 AM

Richard Veryard’s thought-provoking powerpoint “Technologies for Organizational Intelligence” claims that intelligent organizations:

  • recognize that business opportunities are complex
  • respond to them coherently
  • pay attention to weak and strong signs of inefficiencies for the purpose of collective learning and innovation

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2 min read

5 Quick ITIL Implementation Tips

By Praecipio Consulting on Feb 17, 2010 11:00:00 AM

According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success.

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3 min read

The Cost of Quality

By Praecipio Consulting on Aug 24, 2009 11:00:00 AM

The Cost of Quality (COQ) business model describes a method of increasing profits without increasing revenues.

Here’s how it works: COQ increases profit by shrinking business costs. If your business has a 5% profit margin, for example – and you decrease costs by 5% – you’ve doubled your profits. That’s simple enough, but how do you decrease costs?

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2 min read

Turn and Face the Change—with ITIL

By Praecipio Consulting on Jul 21, 2009 11:00:00 AM

As with any aspect of business, great processes and infrastructure do not always stay great—new technologies and customer needs arise all the time, and usually require changes to business procedures. The same is true in the context of IT Service Management, as new IT needs and technologies inevitably arise as time goes by—creating the need for the ITIL discipline of “Change Management.”

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2 min read

Incident Management: The Responsible Way to Gold-Star Customer Service

By Praecipio Consulting on Jul 14, 2009 11:00:00 AM

Incident Management is debatably the most important area of IT Service Management because of its direct impact to the Services customers rely on. One of the ITIL disciplines, the focus of Incident Management is to restore services following an incident as quickly as possible—be it a business operations issue or merely an internal or external lack of technical understanding. Incident Management activities, often executed by a Service Desk, include:

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2 min read

ITIL: An Overview

By Praecipio Consulting on Apr 2, 2009 11:00:00 AM

The Information Technology Infrastructure Library (ITIL) is currently the best (and only) comprehensive documentation of IT Service Management best practices.

The library is made up of a series of books which thoroughly explain (in really, really big laymen’s terms) what quality IT services should look like. The books describe how IT services should operate—as well as what base structure and functionality an organization needs to be able to effectively support IT.

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