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2 min read

Jira Service Management for HR

By Courtney Pool on Jan 13, 2021 12:58:15 PM

In November of 2020, Atlassian rebranded Jira Service Desk to Jira Service Management. With this rebranding, Atlassian sought to make one thing clear: JSM isn’t just for IT. In fact, any team who receives requests from others, whether from external or internal customers, can utilize JSM.

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4 min read

Use Self-Service to Transform Your Legal Operations and Outcomes

By Joseph Lane on Dec 30, 2020 1:41:00 PM

Your Legal Services team plays an important role in your organization, not only by ensuring that its traditional legal needs are met but also playing a part in its corporate digital transformation activities. This is true especially in light of the acceleration of digital transformation that many organizations have experienced on the back of the COVID-19 crisis – which highlighted the many failure points and inefficiencies of traditional, manually-reliant processes.

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4 min read

Provide the Digital Transformation Your HR Department Needs

By Joseph Lane on Dec 28, 2020 1:56:00 PM

The COVID-19 crisis has changed the world forever, from how we interact with others in our personal lives to the more complicated requirements of business operations. These changes have evidenced the need to accelerate the corporate digital transformation strategies that have previously been slow in execution.

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5 min read

Your Finance Department Needs to Digitally Transform Too!

By Joseph Lane on Dec 23, 2020 2:07:00 PM

“Digital transformation? We already have lots of technology employed in Finance.” And you’re not wrong – whether it’s an enterprise resource management (ERP) system or finance-focused systems or tools.  But the corporate requirement for digital transformation isn’t simply the addition or increased exploitation of technology and data but is, instead, a mechanism for improvement and better business outcomes that just happens to be using technology to greater effect.

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3 min read

What's important for growing pre-IPO companies?

By Christian Lane on Sep 17, 2020 12:15:00 PM

It’s a dream we all have: To be the founder or early employee in a company so disruptive that it has a real chance to hit it big. With success comes prestige, security, respect, and of course, lots of money. 

How can you set up your small business to become the next big thing?

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2 min read

Five Stages of ITIL and the Atlassian Suite

By Praecipio Consulting on Jan 7, 2020 12:30:00 PM

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2 min read

What's the real value of Managed Services?

By Chris Hofbauer on Sep 17, 2018 11:00:00 AM

For organizations that use the Atlassian product suite, it's critical to decide whether to administer the products in-house. After all, there are significant considerations with infrastructure, networking, product tuning, let alone the configuration of the products. Choosing to engage in a Managed Services agreement can be extremely beneficial. A great Managed Services team can be a great asset and provide tremendous value to any size organization.

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3 min read

How to Extinguish Fires with Jira Service Desk Automations

By Brian Nye on Aug 27, 2018 11:00:00 AM

While service desk agents do everything they can to avoid firefighting, they are often focused on extinguishing one fire and moving to the next. This usually causes tickets to smolder in some status of "not quite done" until months later when they will finally be closed out (thanks bulk edit!). The good news: there is a way to keep things moving using out-of-the-box functionality. No longer will your metrics be inaccurate because people aren't "moving their tickets through the system." Jira Service Desk can help do the moving for you with automation.

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3 min read

The Five Things You Should be Automating For More Effective Incident Management

By Praecipio Consulting on Aug 14, 2018 11:00:00 AM

 

Guest blog post by Erin Jones, Partner Manager, xMatters

Access your monitoring platform and find the alert. Export the data report. Create an issue in Jira, then attach the data report. Search assignees and add all necessary parties to the ticket. Spin up a chat room for the incident to facilitate swarming. Log into your StatusPage and let your users know about the incident, at each stage, as you can now finally get around to resolving it.

Topics: blog itsm
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3 min read

Metrics that Matter to ITSM Pros

By Praecipio Consulting on Aug 13, 2018 11:00:00 AM

ITSM Metrics 

There's a common saying that you can't manage what you can't (or don't) measure. Often attributed to Peter Drucker, the godfather of Business Management, the thought here is one must clearly define success criteria, establish a benchmark, and track variance in order to realize improvement and/or identify problems. A quick Google search returns articles both lauding and contesting this maxim. In a Forbes article from 2014, Liz Ryan writes, "That's BS... the vast majority of important things we manage at work aren't measurable, from the quality of our new hires to the confidence we instill in a fledgling manager." She continues to explain that by focusing too much on the numbers, companies often miss out on the big picture. 

Topics: jira blog itsm
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