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2 min read

ITSM: The Backbone of Cloud Computing

By Praecipio Consulting on Jun 15, 2010 11:00:00 AM

IT Service Management (ITSM) and cloud computing don’t always appear in the same discussion – even though one can’t be done well without the other. Integrating the two is especially important as we move further into (what could be) the fundamental shift toward cloud computing.

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Leveraging Technology to Drive Intelligence

By Praecipio Consulting on May 10, 2010 11:00:00 AM

Richard Veryard’s thought-provoking powerpoint “Technologies for Organizational Intelligence” claims that intelligent organizations:

  • recognize that business opportunities are complex
  • respond to them coherently
  • pay attention to weak and strong signs of inefficiencies for the purpose of collective learning and innovation

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The Difference Between Cloud Computing and SaaS

By Praecipio Consulting on Apr 21, 2010 11:00:00 AM

In a business world clouded with buzzwords, it’s easy to lose track of the actual meanings of terms relevant to the IT industry.

Take cloud computing, for example – one of the tech industry’s biggest buzzwords at present. A number of software vendors have been using the phrase “cloud computing” to market their Software-as-a-Service (SaaS) products. Are the two terms different from one another, or the same? Or is cloud computing truly a meaningless buzzword?

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5 ITIL Change Management Tips

By Praecipio Consulting on Mar 19, 2010 11:00:00 AM

In order to remain competitive, a firm’s IT environment must be aligned with the firm’s business strategy – meaning IT should share responsibility in delivering value to the customer.

This is why Change Management is so important: changes to the IT environment must not disrupt the value delivered to the customer. IT must maintain stability even during change. ITIL’s Change Management methodology provides a clear framework (with defined roles, responsibilities, and processes) that can facilitate success.

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5 Quick ITIL Implementation Tips

By Praecipio Consulting on Feb 17, 2010 11:00:00 AM

According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success.

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1 min read

Implementing ITIL: Pinpoint Your Focus!

By Praecipio Consulting on Jan 11, 2010 11:00:00 AM

Ever heard of an ITIL implementation that was anything less than huge and complex? Well, we haven’t either. That’s why implementations require outstanding project management. This blog will share some of our perspective.

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Jira and Confluence: Hand-in-Hand Collaboration

By Praecipio Consulting on Dec 3, 2009 11:00:00 AM

Atlassian claims Jira and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is.

Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. Jira manages workflows and tracks issues in a well-designed, coherent user interface (UI).

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Jira 4's 2.0 UI Makes Issue Tracking Simpler, More Nimble

By Praecipio Consulting on Sep 26, 2009 11:00:00 AM

Australian-based Atlassian debuts Jira 4 today, October 6.

Atlassian first debuted Jira in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog Jira - Complexity Made Simple, Jira is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use.

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2 min read

All About Release Management...Version 1.0

By Praecipio Consulting on Sep 7, 2009 11:00:00 AM

ITIL’s Release Management process bears a striking resemblance to ITIL Change Management—in fact, one could fairly consider Release Management to be a directly supportive process to Change Management. Release Management focuses on the practical need for organized coordination in the change process. It’s meant to ensure that changes are implemented in accordance to business needs and concurrent IT Service Management processes.

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3 min read

The Cost of Quality

By Praecipio Consulting on Aug 24, 2009 11:00:00 AM

The Cost of Quality (COQ) business model describes a method of increasing profits without increasing revenues.

Here’s how it works: COQ increases profit by shrinking business costs. If your business has a 5% profit margin, for example – and you decrease costs by 5% – you’ve doubled your profits. That’s simple enough, but how do you decrease costs?

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