2 min read

The Impact Installing Apps Can Have on an Atlassian Application

By Chris Hofbauer on Mar 30, 2021 1:30:00 PM

Blogpost-display-image_The impact of apps on an Atlassian applicationPerformance and uptime are crucial when hosting any application. For the Atlassian suite, the use of apps can have a major impact on these hosting aspects. There are many third-party developers as well as Atlassian developed apps that are available to be installed within the Atlassian tech stack. Depending on the app installed, each of these apps will have its own impact on the application and its health. Many apps that may be installed are considered lightweight and the impact would be very minimal; however, there are apps that are resource intensive and can cause significant impact of application performance. The apps that tend to cause the largest impact on application performance are those that allow customization of scripts and manipulation of data within those scripts, especially if these scripts are capable of running on a particular cadence or during certain issue functions. Other app types that are frequently found as the culprit for performance issues are those that return long running database queries. Common impacts from these resource intensive types of apps are high CPU usage and high memory usage. When either of these metrics begin to rise, the server is forced to work harder in order to operate the application, which then can cause the application to face performance degradation, manifested in slow page loads, timeouts, or outages. 

There are best practices you can implement in order to prevent your apps from having an impact on your application's performance. It is highly recommended that you install apps that are supported and developed by a trusted developer. Be sure to also read any documentation and truly understand what the app does before installing. It is extremely important that the apps are always up-to-date as well: apps may have bug fixes in releases that are ahead of yours, and even though you may not be currently facing any issues with your release, it is best to be sure you are on the latest version so that you can prevent any issues that may already be known by the developers. We also recommend that you thoroughly test any app you are considering installing within a non-production environment. Running User Acceptance Testing in a lower environment will allow you to capture any performance issues that may come from the app. Following this approach will strengthen your instance and help prevent any potential impacts your apps can have on your Atlassian applications.

If you run into any trouble with your Atlassian apps, let us know, we'd love to help you make the best of your tools.

Topics: atlassian blog best-practices hosting marketplace-apps
5 min read

How Your SaaS Provider Contributes to the Customer Experience

By Christopher Pepe on Dec 16, 2020 1:44:00 PM

Blogpost-display-image_SaaS Requires Delightful Customer Service

SaaS Providers & Customer Service

The year 2020 has forced organizations to consider how they service customers and enable staff to do their work by having them reconsider the benefits and value of their current technology practices. 

Look at the fun visual below: most businesses use a combination of managing their own data centers and software or by using cloud-based facilities. Software as a Service (SaaS) allows a provider to perform a service on their technology. You pay for the provider's expertise and convenience to maintain the servers, networks, security, software, and the upgrades or changes. No more cooking as you always eat out!

pizza as a service

SaaS providers now perform almost any main business functions: HR, Accounting, Sales, Finance, Communication, Coding, Marketing, Websites, and more. The cost benefits dazzle the eyes but consider that when you allow someone else to perform a business function that the customer still sees you.

At a restaurant, if the service is terrible, you never return to that restaurant. In the eyes of your customer – you are the restaurant! Therefore, how you interrogate the provider before deciding to use them and how you monitor and respond afterward is paramount to your business's success.

The rest of this article offers insights and tips to ensure that your relationship with a SaaS provider does not ruin the relationships with your staff and customers.

Training

  • Transitioning to SaaS changes your workflow – how will you be trained, and what documentation will you receive?
  • Are any other vendors impacted, which will also require training, and who pays for this?
  • Your products will require integration with the SaaS provider, so how will you train them?
  • How will changes to the SaaS provider service be addressed?
  • Do customers require new FAQs?
  • If someone has a question, do they go to an internal team, the service desk, or the SaaS provider?

Know Your User

Before you move a service to SaaS, you need to define the user of that service. Deep dive:

  • What is the user of this service in terms of ability, technology, the reason to use the service, expected benefits from their view, and dislikes?
  • What is the journey of that user as they use the service? Where will there be issues?
  • How can the SaaS provider mitigate these issues? How will you know that problems are occurring?
  • What messages can you provide the user to help them on their journey or if they get stuck? Can the message be personalized?
  • What can you automate for the users, such as renewals, reminders, or upsells, or anything to make the journey more enjoyable?
  • Can users form part of your test team to improve the journey's flow or provide feedback on proposed changes before go-live or to develop future releases?

IT Service Management

ITSM is the practice of allowing technology to benefit someone. It is a required business set of processes that engender better, faster, safer technology applications that deliver value. Initially the IT domain, Enterprise Service Management (ESM), is now commonplace as organizations take advantage of the cloud, SaaS, or move to digital products.

Not long ago, more technology services supported a single department, with only Finance reaching out across all areas. Now technology services are so integrated into your work that a change in one place impacts the entire organization and could disrupt your customers. ITSM processes and tools can help by:

  • Logging all incidents or requests, no matter who sees them, the SaaS provider or your teams.
  • Merging the incident and request data for performance reporting, improvement actions and decision-making. Daily integration is best practice.
  • Helping to determine how long it takes for incidents or requests to be resolved or some sort of communication is issued to the customer? Lack of service will increase customer churn, and they might disparage you in social media.
  • Creating alerts for monitored services.
  • Obtaining historical information to ensure that improvements are of value.
  • Enabling user support via live chat, AI chat, easy to find widgets, easy to read FAQs, and reporting on these interfaces' satisfaction.
  • Acquiring your customers' level of satisfaction and does this match to the XLAs (Experiences Levels Agreement) with your provider.
  • Informing support staff on offers as refunds or incentives during disruptive events or poor service.
  • To know when to follow up with customers that require special care.

Metrics of SaaS

At some point, your customers will have issues that highlight your value stream or service pipeline's weaknesses. The tools that you use to monitor, alert, investigate, and respond to these issues can be improved by agreed metrics that make sense, such as the ones below:

  • How fast do customers receive a response?
  • What do they feel about that response?
  • How fast are incidents or requests resolved?
  • What is the lifetime value of a customer?
  • What is the cost of servicing a customer?
  • What is the cost of acquiring a customer?
  • What is your customer churn?
  • What is the total investment of SaaS over your customer value or cost?
  • Is there a group of customers that benefit more from a SaaS provider than others allowing you to decide how best to service those customers?

Final thoughts

The economy of tomorrow will be fully customer (user) centered. SaaS, cloud, digital and ESM will enable your products and services to become more individualized. Your SaaS provider has little value to you if the user journey is full of bad service. Your goal is to leverage the provider to retain and attract customers and staff. Thinking about how this will happen, setting clear expectations, expectations, documenting service examples with metrics in the contract, testing and monitoring service delivery, and having active conversation with your SaaS provider will ensure that the customers' experiences are delightful.

If you are looking for ways to improve your customer experience through technology and digital transformation, let's chat!

Topics: atlassian saas cloud hosting customer-experience
1 min read

Atlassian Hosting: What are my options?

By Morgan Folsom on Aug 20, 2020 2:15:00 PM

Atlassian Hosting options

One of the most important decisions that your organization has to make with regards to your Atlassian applications is which hosting option you'll use. Not only will you will want to review the differences between Cloud, Server, and Data Center, but unless you are using Atlassian's Cloud platform, you'll also have to make key decisions about infrastructure. Praecipio Consulting offers Cumulus Cloud, our managed hosting solution to help make your decision easier. 

Amanda Babb, our Principal Consultant, was recently invited to chat with the hosts of “CarahCast,” Carahsoft’s new podcast dedicated to bringing listeners the latest in Government IT case studies, technology trends, recent legislation news, and Government IT best practices. 

In the podcast episode titled “Hosting in the Cloud with Atlassian,” Amanda discusses Cumulus Cloud, our comprehensive hosting solution that manages server and data center editions of the Atlassian suite, the value it brings to the enterprise organization, and why it's different from any of the other solutions out there.

Listen to Principal Consultant Amanda Babb outline all of the above and more in this Atlassian Podcast with our partner, Carahsoft. 

Topics: atlassian migrations cloud hosting atlassian-products podcast
2 min read

What's the real value of Managed Services?

By Chris Hofbauer on Sep 17, 2018 11:00:00 AM

For organizations that use the Atlassian product suite, it's critical to decide whether to administer the products in-house. After all, there are significant considerations with infrastructure, networking, product tuning, let alone the configuration of the products. Choosing to engage in a Managed Services agreement can be extremely beneficial. A great Managed Services team can be a great asset and provide tremendous value to any size organization.

One of the greatest values provided is the administrative relief you get from a Managed Services team. The Atlassian products require devoted attention, especially within organizations that use it for all sources of truth. Having a Managed Services team allows an organization to have fewer full-time employees dedicated to the tools and instead on their primary area of expertise. Depending on the contract, signing onto Managed Services is typically half the cost of hiring on a full-time Atlassian administrator as well.

System monitoring, performance, and upkeep can also become a major burden to bear. Atlassian products and add-ons are frequently updated and if the applications are not well kept, the system can become outdated fairly quickly. With a Managed Services team, we work closely to ensure performance and maintenance doesn't fall behind so teams can continue to leverage the power of the Atlassian toolset.

One of the most valuable aspects of hiring a Managed Services team is the tribal knowledge and best practices that come along with it. When an organization has one or few Atlassian administrators, they are limited to the knowledge of those individuals. With a Managed Services team, you have the entire company to leverage. We have a large team that has seen various installations and configurations (both supported and unsupported) of the Atlassian tools, including those we host in Cumulus, our Atlassian Hybrid environment. By seeing all these variations, we are able to provide the best solutions that have been tested and proven.

The Atlassian product suite requires attention and care from people who are dedicated to the tools. Our Managed Services team helps to relieve administrative overhead for every organization through system performance and monitoring as well as best practices through tribal knowledge, all at less expensive option compared to a full-time employee or team. With this, hiring a Managed Service team provides peace of mind and great value. 

Topics: blog managed-services hosting itsm
5 min read

Q/A: Best Atlassian Deployment Options for Your ROI

By Kristopher Hall on Feb 1, 2017 11:00:00 AM

In two recent studies*, 86% of IT organizations are concerned about delivering value to their organization and 80% of an IT department's budget is used in Keeping the Lights On (KTLO). As such, IT organizations are focusing more on the right ways to keep their applications happy and healthy. One of the most important decisions an IT organization can face is how to host their Atlassian applications. Depending on resources, experience, and budget, the best choice may not be obvious at first glance. There are pros and cons of each hosting method. The question to ask is where do you find the most value when considering each option? Maybe the IT organization is new (or the company is new) and is looking for a hosting option that will take little-to-nothing to spin up and maintain. In this case, Atlassian Cloud may be the perfect fit. But what if you have a large employee headcount and access to experienced IT resources and increased funding? Maybe it makes sense to host internally to maintain complete control or, for a more hands off approach, off-loading the maintenance and performance responsibilities to someone else. That's where Praecipio Consulting can assist by offering Cumulus, our Managed Hosting platform. As Atlassian Platinum Solution Partners, we take on the responsibility of maintaining your system and are on call for your Atlassian needs. Where do you find the most value in your particular case?

What is the best return on investment for hosting?

The answer is: it depends.

 

1. What are the hosting methods and what are the pros and cons of each?

 

Atlassian Cloud

Pros:
  • You let Atlassian manage your system as SaaS (Software as a Service).
  • No upfront hardware costs.
Cons:
  • No access to database or operating system.
  • Some features that are present in Atlassian server products may not be available in Atlassian Cloud.


Internally Hosted (Server)

Pros:
  • Full range-of-motion on the entire application and operating system. You are the admin.
  • Personally dive into the application and get to know its inner workings.
Cons:
  • Whether you’re building on top of a virtualized or physical system, you’re going to run into hardware costs and the maintenance fees that hardware brings with it.
  • Time away from your team to keep that system up, running, and configuration changes when needed.
  • Performance tuning can be a daunting task.

Praecipio Consulting Managed Hosting

Pros:
  • More customization than Atlassian Cloud allows.
  • Atlassian Platinum Solution Partners manage your instance and performance tune for you.
Cons:
  • Some features will be present to Cloud first before they are released to Server.
  • No control over file or database structure.

2. What does it take to migrate to a different hosting method?

Each hosted method is little different to migrate to. If you’re migrating to cloud, it’s preferred to migrate via export (if it’s not a huge instance). If you’re migrating to a server you could migrate with the above method or you can take a backup of your database and move over your data (attachments, logos, etc) to the new server. Praecipio can help you out if you’re looking for a seamless transition.

3. What kind of database should I use?

Although you can use MSSQL or MySQL, it's PostgresSQL that Atlassian deems as its preferred database. PostgreSQL also allows for an easy move to datacenter Atlassian products as PostgreSQL is able to be turned into a database cluster, a functionality that MySQL is not capable of. You can make a MSSQL cluster too, but it comes with high licensing costs.

4. What is the trickiest migration Praecipio Consulting has taken on? What made it tricky?

We had a client that needed to migrate various applications. During this migration they needed to conform to a new username and email standard associated with the parent company. What made this tricky was you couldn't manually change this easily since there were thousands of users; you'd waste a lot of man hours and downtime making a change like that. The change had to be automated to modify each user in each application with various different places in the databases being updated with the new user values. This was to ensure that you kept all the users historical data intact and the user could come back into work after the migration, use his new account to log in like nothing happened.

5. What is the cloud user license limit?

Atlassian Cloud's user limit is 2000 for licenses. If you have a 2000 plus user count your options could be multiple Atlassian Cloud accounts or the Atlassian Server products that you'd manage internally or through managed hosting.

6. What is the storage limitation on cloud?

Atlassian Cloud has another limitation that you should be aware of. Cloud has a storage limitation. If you have a user count below 500 users you're looking at a overall storage limit (across all applications on your account) of 25GB. If you're over the 500 user count, you've expanded that limit to 100GB.

7. Between Jira and Confluence, which is more difficult to migrate from Server to Cloud? 

When performing a straight migration, Jira and Confluence are just about on equal footing on complexity to move to Cloud. Now, if you are merging two applications, that is a different story. Jira is a lot more complex to merge than Confluence due to the amount of variables that Jira has to have in place, like workflows, issue types, fields, notifications, etc. The list is long and you have to make sure the structure is there before you can merge your data. Additionally, merging data must be done from server to server. So if your end goal is to be in the Cloud, you have to merge all your instances to a single server and migrate that up to the Cloud.

8. Why should I consider Data Center if I don't have a performance problem?

One of the main reasons to consider Data Center is uptime. Data Center has multiple application nodes that you connect to through a proxy. If a node goes down due to a hardware issue, guess what? The proxy connects you to the next available node so that you don't even realize there has been an outage. To take complete advantage of the high availability perks of Data Center, you would also incorporate a database cluster. The same rule as before comes into play. If you lose a database server in the cluster, you're still up and running. You could even lose database servers and applications nodes at the same time and still have your environment up and all users working. Granted, there are at least one application node and database node up at the same time.

9. When doing a migration or merge - do you recommend having a staging environment to cutover from (as opposed to going straight from production to production)?

Usually it's not that necessary to have a staging environment to cutover from. Actually it's preferred to do the entire migration while the current production instance is off so that no one can update it to avoid anything becoming out of sync. What should be done is preform the entire migration/merge in a test environment and list out the steps that a needed to perform that migration. As long as any extensive configuration changes are not being made those steps are going to pan out the same no matter what data is actually included into the application.

10. How difficult is it to change the OS? For example, Windows to Linux?

Surprisingly, it is not as difficult as you might think. Most of the time it acts as any other migration. The thing that will usually cause problems is if you have something tied into you Atlassian application that is dependent on Windows or Linux to run correctly, a plugin for instance. The application itself can be installed and the data moved over without much of a headache.

 

*Source: HDI, “Service Management, Not Just for IT Anymore”, 2014
*Source: Gartner, “Eight of Ten Dollars Enterprises Spend on IT is “Dead Money”, 2015

Topics: atlassian blog managed-services migrations cloud data-center hosting
3 min read

Introducing New HipChat Server

By Praecipio Consulting on Feb 9, 2015 11:00:00 AM

Effective communication is critical to the daily operation of your organization. Whether it's alerting your dev teams to the status of their latest release or brainstorming ideas for the next Happy Hour venue, your team needs a way to talk. With more companies operating disparately, the idea of around the watercooler conversations is now defunct and people look to technology to help them connect. It was this exact need that Atlassian sought to address with their chat platform, HipChat. 

During the lifespan of HipChat, 3.7 billion messages have been sent, 25 million files have been shared and 23 million video minutes have been logged, making it one of the most widely used chat tools on the market. Responding to the popularity and demand of HipChat clients, Atlassian has expanded the product offering to now include a host of features and functionality that propel HipChat into an elite, unmatched realm of chat tools that bring simplicity and reliability.

Meet HipChat Server

Behind the Firewall

With the increased capacity for file sharing and features like private rooms for sensitive conversations, the need for security in your chats is paramount. Now with a Server option, you can run HipChat behind the firewall for the utmost security to keep your private conversations truly private. HipChat Server is also ideal for those unable to run cloud applications, allowing HipChat to run on your own server (or outsourced server hosting, as offered by Praecipio Consulting!).

Increased Integration

Link your HipChat Server up with other Atlassian applications like Jira, Stash and Confluence to increase communication between teams and keep everyone up to date on projects. Is your team's latest build ready for release? With a DevTeams room in HipChat, Stash will notify your team! Tag a co-worker to review a document in Confluence? HipChat will let them know. Integrate with the HipChat bot lab (or build your own) to sync your HipChat Server instance to an unlimited number of applications for maximum traceability. 

Enhance Culture & Collaboration

HipChat makes it easy for teams to communicate, boasting features that make the platform your organization's key resource for staying in the loop on work happenings from presentations to co-worker's birthday plans.

  • File Sharing- No more asking "Did you e-mail me that file? Or did you share it with me in the drive?" Just HipChat co-workers your images, presentations and important documents. They'll have it at their fingertips in an instant!
  • Video & Phone Chat- With teams spread out all over the world, sometimes it's nice to hear the voice or see the face of a teammate you don't often encounter in your home office. Use HipChat's video and audio chat to stay in touch and up to date!
  • Team Rooms- Need a space to brainstorm? Get a room! Create rooms for group needs to discuss specialized subjects like Marketing or hold a private conversation for more sensitive information like HR.  
  • @Mentions- Get peoples' attention with the @mention feature in HipChat to let them in on the conversation. Additionally, using @all notifies everyone in a room of a conversation. 
  • Emoticons- Why lie? You know the awesome emoticons are the real reason you use HipChat. With HipChat Server, you get all your favorites: (mindblown), (allthethings) and, of course, (celeryman). 

New HipChat Server brings you all the functionality you know and love, from file sharing and video chat to those ever-entertaining emoticons, but with the added benefits of running behind the firewall. Interested in HipChat Server (or any other Server-versions of Atlassian products) but don't have the bandwidth to host yourself? Let us host for you! At Praecipio Consulting, we provide Atlassian hosting to companies of all sizes to ensure you get the instances you need without the organizational strain that comes from internal hosting. With Atlassian and Praecipio Consulting, you can bring your teams the tools they need to achieve their best collaborative practices (and play with some fun emojis while they're at it). Contact us to learn how we can bring new HipChat Server to your company!

Topics: atlassian blog best-practices hipchat collaboration culture hosting integration
3 min read

Everybody Gets a Pony! Top 5 Reasons to Outsource Your Hosting & Managed Services

By Praecipio Consulting on Dec 15, 2014 11:00:00 AM

As the holiday season approaches, my family will undoubtedly ask me the same thing they do every year - What do I want? Since I was a little kid, I've always given the same answer to no avail, my request steadfast and unchanging: I want a pony. The likelihood of my receiving a pony this Christmas is still as unlikely as it's ever been, and I ask knowing that I'll be getting pajamas, stationery, and other non-pony related items like every previous holiday. While I repeatedly ask for the pony, the regular maintenance and upkeep (not to mention storage) of a pony is more than I can handle. Believe me, I'd still love a pony for Christmas. My life and schedule might permit some allocated riding time, but I don't have the resources or bandwidth to commit to everything else that goes into pony ownership. 

Wouldn't it be great to get something you really want, that would make your life better, and never deal with the time-draining, resource-monopolizing hassle of upkeep?

Companies around the world have recognized for years that the Atlassian product suite is the ultimate in scalable, reliable Application Lifecycle Management (ALM) and business management products. Offering both Cloud and Server versions of the tool set, users get varying levels of functionality and add-on capability. While Server versions offer extra options, businesses often opt for Cloud instead, as it brings them an Atlassian-hosted solution. Now, with Praecipio Consulting's Hosting and Managed Services, you get the benefits of a Server instance with the freedom of outsourced hosting by our Atlassian Enterprise Platinum experts. 

Our Top 5 Reasons to Outsource Your Hosting and Managed Services

5. Save Your Space

My hypothetical Christmas pony needs room to run and graze, so keeping it in my small, urban backyard is impractical. Likewise, software needs room to run and the power to do so. Server instances consume RAM and can slow the speed of other processes running concurrently. With Praecipio Consulting's Hosting services, we host your Atlassian instance on our dedicated Rackspace servers, giving you uninterrupted process flow and unburdened memory. Enterprise industry leaders choose our Atlassian hosting because it frees them up to do their business faster, increasing process and profit. 

4. Trusted Expertise

I love ponies, but am no pony expert (nor do I have time to become one). Similarly, you may not have the bandwidth or expertise to be your team's go-to on your Atlassian instance when something goes awry. With Praecipio Consulting's Hosting and Managed Services, you get an Atlassian Platinum Enterprise consultant dedicated to your instance. By outsourcing your Atlassian expertise to Praecipio Consulting, we deliver the answers and results that your team relies on for continued functionality and success of your instance. Our consultants have a deep expertise around the entire product suite, stemming from years of implementations, configurations and optimizations - so you know your instance is in the best hands possible! 

3. Increase Time and Resources

Keeping up with a pony would require a significant portion of my time and finances to maintain - even if nothing was wrong with the pony. Your software also requires regular touches, from upgrades to regular maintenance, which can all take people, time and money away from your organization. Wouldn't you rather focus on your job and let someone else do the work? Praecipio Consulting can make that happen. Our Hosting and Managed Services include all the scheduled maintenance and upgrades required to keep your instance at its best. No more blocking out time in your schedule to perform that upgrade. Praecipio Consulting has you covered!

2. Maximized Performance

If I had a pony, I would want it to have the very best of everything- including environment. A stable, well maintained environment is as critical for pony care as it is for your instance and, using Rackspace servers, our Hosting ensures that your Atlassian platform has the utmost uptime and availability. You know you can always count on your instance to perform the way you need, when you need it. 

1. Rapid Resolution

Sometimes ponies get sick. Or wander away from the pasture. Or any other number of pony-related problems befall them. With all that I have to deal with in my daily life, I can't guarantee that I'll be the quickest person to respond to the needs of my pony. When your instance goes haywire, you need it fixed immediately. Downtime and system issues equate to lost time and money (not only spent fixing the problem, but in the stop of workflow). When your instance goes down, don't waste time and money- just call Praecipio Consuting and get it fixed quickly!

While getting a pony for Christmas may be something I can only dream of (along with the team it would require to house and maintain said pony), a well maintained, expertly cared for Atlassian instance is within everyone's reach with Praecipio Consulting's Hosting and Managed Services. By letting us manage your Atlassian instance, you save time, money and resources while getting the best functionality and service for your software platform. Increase your ROI, maximize processes and drive down costs with our Hosting and Managed Services for your Atlassian products. We promise to take excellent care of your "pony."

Topics: blog best-practices managed-services reliability uptime hosting itsm
3 min read

FAQ's

By Praecipio Consulting on Aug 31, 2010 11:00:00 AM

Since we’re a consulting firm with a funky (we prefer “unique!”) name, we’re always armed with answers to the questions that follow “we’re Praecipio Consulting.” It would be a little silly to have an FAQ page on our website for such questions – so we’ve set out to answer the popular ones here. Ahem.

What does “Praecipio” mean?

For starters, it’s not a food or spice. Praecipio is Latin for the English words anticipate, advise, and instruct. We chose the name because its meaning matches our meaning. Praecipio, by definition, is what we do. You can read the full scoop on our name in Praecipio: It's What We Do.

So you do process management and bunch of software stuff – doesn’t that mean you’re just IT consultants?

No. Our partners are experienced in consulting in numerous areas – process lifecycle management, project management, custom software development, etc…and, of course, IT. All ends of a company, though, impact one another. One department’s initiative may impact another department just like the motion of a foot can impact the balance of the body.

When we say we work in all of these different areas, we mean to stress that we have to understand how the body works if we’re going to operate on the foot, so to speak.

I heard you host Microsoft Exchange, but couldn’t find much information about that on your website. Is that rumor true?

Yes. We offer Exchange migration, hosting, and support for businesses large and small, available upon request. We don’t advertise this heavily because it’s not our primary offering; we currently host Exchange for a handful of small businesses and have the solution ready and available for our clients’ benefit. Hosting has become a truly affordable and secure way to manage corporate email and content management systems.

We also host Microsoft SharePoint, offer cloud backup solutions, and re-sell / offer migration to Google Apps. If you’re considering any of these hosting solutions, talk to us now. We’d be happy to offer you advice and perspective.

You mention Microsoft technologies extensively. I run a Google Apps-based business – are you relevant to me?

Of course. Again, we re-sell Google Apps – and offer migration and configuration guidance to businesses who choose to “go Google.” Microsoft solutions aren’t best for everyone just like Google solutions aren’t best for everyone. We suggest the solutions that are best for our clients – not those with a particular brand name.

We do, however, have extensive experience with Microsoft SharePoint in particular. We have implemented SharePoint-powered solutions that have greatly lowered our clients’ operations expenses. Due to the success, we want to market that kind of solution to people we may be able to help, offering the proven track record as assurance. It’s rewarding to see our clients reduce their costs and grow using our solutions. Our SharePoint solutions have done just that, and if you think you can reduce your costs with a similar solution, we’d love to talk to you to learn more.

I’m a small business that doesn’t have an IT department or anything like that. Can you help me? Or do you just cater to the enterprise?

Yes, we can help you too! Partnering with smaller businesses (even one-man shops) offers us the chance to help you grow over time – which is essentially what we’re after with any work we do. Small businesses can take advantage of our free two-hour consulting sessions (we offer this to any first-time customer) for guidance and perspective. They can then have us as a point of reference as they grow.

Our hosting opportunities (Microsoft Exchange, SharePoint, cloud backups, Google Apps) are most appealing to small businesses, since very few small businesses (and large ones, for that matter) want to own a server of their own. We take care of hosting and support for businesses who want to take advantage of those tools without all the overhead.

You mention “process automation” on your website. Are you taking away people’s jobs?

Certainly not. We’re not deploying robots, either. Read the full scoop in 4 Misconceptions of Process Automation.

I noticed you didn’t cover [this] on your blog. Do you plan to tackle that topic in the future?

Sure. If you have a topic you’d like us to discuss on our blog, just throw us the idea – we’ll have our quills ready. Call us, email us, tweet us…or just post a comment on the blog.

We’d love to meet you. Talk to us here.

Topics: management process project sharepoint tips tricks development hosting lifecycle microsoft bespoke

Praecipio Consulting is an Atlassian Platinum Partner

This means that we have the most experience working with Atlassian tools and have insight into new products, features, and beta testing. Through our profound knowledge of Atlassian environments and their intricacies, we can guide your organization as you navigate these important changes.

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