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3 min read

DevOps at Scale is Enterprise Service Management

By Joseph Lane on Aug 7, 2020 12:15:00 PM

A little history

The granddaddy of frameworks is ITIL®, which led to the creation of an industry of new processes and tools to help organizations manage their technology teams and suppliers. Not always done successfully, so businesses that wanted to benefit from technology began to look at Agile practices such as Scrum or SAFe®. Software that could help customers or staff, though created faster than before, then became stuck in the ITIL/ITSM governance net.

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3 min read

Enterprise Service Management Blog Series (Part 2): Three Key Benefits of ESM

By Praecipio Consulting on Aug 5, 2020 4:48:47 PM

If one system can do with relative ease what it used to take multiple systems to do, it makes sense to use that one system, right? Following up on our first blog post of this series, we continue to explore the benefits that ESM brings to an organization. 

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1 min read

Is Going Agile Worth It? The Wall Street Journal Says So!

By Morgan Folsom on Jul 29, 2020 12:15:00 PM

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4 min read

Enterprise Service Management Blog Series (Part 1): Why ESM Is Hardly A New Concept

By Praecipio Consulting on Jul 22, 2020 12:45:00 PM

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