The granddaddy of frameworks is ITIL®, which led to the creation of an industry of new processes and tools to help organizations manage their technology teams and suppliers. Not always done successfully, so businesses that wanted to benefit from technology began to look at Agile practices such as Scrum or SAFe®. Software that could help customers or staff, though created faster than before, then became stuck in the ITIL/ITSM governance net.
If one system can do with relative ease what it used to take multiple systems to do, it makes sense to use that one system, right? Following up on our first blog post of this series, we continue to explore the benefits that ESM brings to an organization.
We are an IT and business process consulting company leveraging the Atlassian product suite to deliver best-in-class technology solutions to clients of all sizes and industries.
