5 min read

Hassle-Free Atlassian License Management with Praecipio Consulting

By Praecipio Consulting on May 31, 2022 10:05:47 AM

blog_licensemanagement_Blog - License Management-1

Designed to scale with enterprise needs, the Atlassian platform offers flexible licensing models to support all levels of software deployment. Whether you choose Cloud or Data Center, you can freely evaluate the products and purchase them under one common Atlassian Software License Agreement.

Atlassian tools are a major innovation investment for many enterprises. Like any investment, it pays to develop a clear plan and unified strategy for managing licenses, including third-party apps, across the organization.

Creating a strategy isn’t easy. Keeping track of licensing intervals for different software, evaluating business priorities to determine when to upgrade or downgrade user count, and moving from the Atlassian stack offering to individual software licensing all take time and can be complicated, especially in large organizations with multiple teams using different tools and apps.

That’s why experienced leaders choose to outsource license management to Atlassian Solution Partners like Praecipio Consulting. We can help you choose the best licensing model to support your organization’s growth plans, unify licensing across teams to minimize costs, manage renewals, and effectively support it all to ensure that you get the most out of your tools and teams.

Below, you’ll learn more about Atlassian licensing models, key considerations for license management, and how Praecipio Consulting’s Managed Services can help organizations like yours stay on top of your licensing strategy.

Atlassian Licensing: A Strategic Investment to Support Your Growing Teams

Basic licensing models for all Atlassian products:

 

Pricing

Evaluation

Purchasing and Installation

Cloud Subscriptions

  • Monthly or annual subscription
  • Freely switch between subscription plans
  • Monthly plans are billed per active users. Deactivate inactive users to avoid unnecessary costs. (Annual plans billed by user tier)
  • Use Atlassian’s Cloud Calculator to estimate costs.
  • Enjoy a discounted price for upgrades from Server instance (Restrictions Apply).
  • Initial free 7-day trial
  • 30-day extension of evaluation period
  • 30-day money back guarantee following evaluation period
  • Billing can be manual or automatic
  • Subscriptions can run monthly or annual
  • Any purchase, whether monthly or annual, can be managed through an Atlassian Solution Partner.

Data Center Term Licenses

  • Annual term subscription per instance with expiration date.
  • Enjoy a discounted price for upgrades from Server instance (Restrictions Apply).
  • Renewal cost is the same as the original annual term.
  • Activate Data Center evaluation license to start a 30-day free trial.
  • Self-hosted on internal systems such as AWS or Azure.
  • Data Center apps can be installed in a multi-node environment.
  • Licensing uses a subscription model paid in 12-month increments.

 

When selecting your licensing model, you should assess the number of users, operational needs, and administrative requirements to determine the most cost-effective deployment option for your organization. Especially for enterprise-wide adoption, you should consider the effort required for application setup, maintenance, user growth and customization, as well as potential downtime that might affect your business.

For example, if you are piloting discrete agile teams with Atlassian, choosing a Cloud deployment would be ideal, since it’s rather simple to get the system up and running. The software can quickly scale up or down, depending on your team size. However, if you require extensive customization or compliance requirements (i.e. FedRAMP), you may want to opt for a Data Center deployment. HIPAA compliance is now available on Atlassian Cloud.

It’s important to constantly evaluate your licenses and system scalability as your team grows. This requires a strategic approach to license management to ensure that you’re still using the most appropriate licensing model, your Atlassian tools and Marketplace apps are coordinated across teams, and your licensing tier is correctly sized for your business.

Get More from Your Atlassian Investment with Praecipio Consulting Managed Services

Your job doesn’t just stop when you purchase Atlassian software–the software is critical to keep your business running. In addition to establishing a governance strategy to ensure a unified deployment, you need to continuously evaluate licensing to avoid unnecessary costs.

“Sounds great! But why should I outsource Atlassian licensing to a Solution Partner?”

We’re glad you asked.

As a Platinum Solution Partner, Praecipio Consulting can help you evaluate the best licensing to fit your growth now and in the future, while simplifying the purchasing process and renewal plans, assessing user activity to determine the appropriate license tier for your organization, and more.

Here’s exactly how we can help:

Evaluate New Licenses

If you’re new to Atlassian, you may feel overwhelmed by the sheer amount of deployment options. Our team of expert Atlassian admins will help you develop a clear roadmap for your tools, select the right solutions, and deploy with confidence.

Existing Atlassian customers will benefit from a thorough evaluation of your systems and requirements to identify potential cost savings, select the right user tier, and evaluate upgrade options.

Unify Licensing Across the Enterprise

Once Atlassian begins to scale across the organization, many businesses lose track of the various Atlassian tools and Marketplace apps used by their teams. This can be a costly problem, resulting in businesses paying for multiple licenses when one correctly-sized licensing tier would do. It can also cause governance issues with teams using different apps to accomplish the same function (e.g., time tracking).

This is where it really pays to work with an Atlassian Solution Partner. We’ll help evaluate your complete environment, identify opportunities to improve governance and save costs through unified license management, and help you avoid the organizational headache of building and driving a clear roadmap and policies for your business.

Managing Interval License Renewals

Every software deployment, including Marketplace apps, comes with a 12-month validation period. Keeping track of all these licenses can be a hassle. We offer co-terming to transition all your product interval renewals into a single order. You’ll be notified by our team 90 days before the expiration date to avoid any interruption to your service.

Dedicated Expert Support

To help you get the most out of your Atlassian investment, we offer periodic assessments to determine if you need to upgrade to the next tier or downgrade your instance. We will also keep you on top of any security vulnerabilities, allowing you to leverage our full service from start to finish.

Move Your Business Forward with a Sustainable Atlassian Deployment

With Praecipio Consulting’s Managed Services offering, you can rest assured that your Atlassian technology stack is always performing at its best, at any scale. We’ll help you manage everything from your native Atlassian software like Jira, Confluence or Bitbucket to your Marketplace Apps.

Contact us today to learn more about our support packages and how we can help you with all of your licensing needs.

Topics: managed-services consulting-services licensing atlassian-solution-partner
4 min read

5 Things to Look for in an Enterprise Service Management Tool

By Mary Roper on Oct 11, 2021 11:00:00 AM

2021-q4-blogpost-5 Things to Look for in an Enterprise Service Management Tool

If you’ve seen the potential benefits of Enterprise Service Management (ESM) but are unsure whether your organization’s current ITSM tool is suitable for enterprise-wide use, you're not alone. Many teams often wonder if the use of IT Service Management (ITSM) capabilities currently in place can be leveraged in other business functions to improve operations and outcomes. To help, this blog outlines five things to look for in an ITSM tool that will make it a fit-for-purpose ESM tool for your organization.

Before that list of five “things” though, it’s worth stating a key point when using your organization’s ITSM tool across the enterprise.

A key starting point when looking for an Enterprise Service Management tool

There’s no doubt that successful Enterprise Service Management, like ITSM, is dependent on fit-for-purpose technology enablement. It’s important, however, to not see ESM as simply the use of a corporate ITSM tool by other business functions. Instead, successful ESM requires a change in mindset to service-based thinking, and the intelligent adoption of ITSM best practices. Additionally, it also mandates the use of the ITSM tool in a way that doesn’t force-fit the other business functions to IT’s language and ways of working.

Importantly, there’s also a need for organizational change management to facilitate the execution of your ESM strategy delivery project. This is because this is the introduction of new ways of working and is thus a people change initiative not a technology.

5 things to look for in an Enterprise Service Management tool

The right Enterprise Service Management tool will help your whole organization, especially now that the need for remote and socially distanced working has limited the ability for people to work with manually reliant processes and practices. In many ways, the replacement of these with new digital workflows, in particular, is going to be an important need of your ESM tool. But this is just one of many things you’ll need. In fact, we recommend your chosen ESM ticks the proverbial boxes against the following list of five key needs:

  1. Non-functional capabilities – These are the capabilities that, while not directly delivering the required digital workflows, allow an ITSM tool to fully meet the needs of ESM. To start, there’s the need for ease of use – for both service requesters and service providers. In many ways, these need to be consumer-like, with “consumer-grade” the new “enterprise-grade” when it comes to corporate technology. Then there are needs related to scalability, domain separation, and appropriate access controls – with human resources (HR) in particular needing to ensure that employee-related information is only accessible by those authorized to do so. Finally, there’s a need for domain-specific knowledge management to ensure that searches for help or automated recommendations – again for both service requesters and service providers – are focused on the business function context.
  2. Core service management and digital workflow capabilities – These are the digitally-enabled capabilities that help work to both flow and to be achieved. This includes request handling, whether these are requests for help, information, service, and change. Where for business functions such as HR, terminology such as “case management” will need to replace IT’s “incident management.” Importantly, these digitally-enabled capabilities are not simply the ability to move work between different groups, there’s also the need for automated routing, queue management, notifications and alerts, approvals, and service level targets to help ensure that work is moving efficiently – from the initial need through to the required outcome. It also includes self-service and self-help capabilities which provide a structured work intake method and the ability to “deflect” simple employee requests (including employees requesting updates on their requests) respectively.
  3. Cross-capability enablers – These are capabilities that enable the employee-touching service management capabilities in #2 to work optimally. For example, knowledge management capabilities allow service providers to undertake work that’s outside of their individual experiences. It also enables the self-help capabilities that empower employees to help themselves to quicker solutions with a consumer-like service or support experience. Another example is reporting and analytics capabilities that not only help to ensure that operations and outcomes are meeting business needs and service-provider obligations but also help to identify improvement opportunities.
  4. Platform-based capabilities – The ability to create business-function-specific workflows and applications that extend ESM beyond the core capabilities (that were designed for ITSM scenarios). This can cover both capabilities that are applicable to multiple organizations (perhaps even industry-specific) that are created by the tool vendor, its partner ecosystem, or the tool customer. And capabilities that are somewhat unique to your organization – a bespoke solution to a business need or opportunity. Either way, the ability for business function personnel, and not just IT’s application developers, to create these extended solutions using codeless drag-and-drop functionality is a key enabler in both rapid cross-enterprise tool success and benefits realization.
  5. New technology adoption – These are capabilities that allow both individuals and teams to be better versions of themselves. Two timely examples are collaboration and machine-learning-based capabilities. In terms of the former, the aforementioned need for remote and socially distanced working requires digitally-enabled teamwork and wider collaboration capabilities. Whereas the latter offers a wealth of opportunities that allow business functions to be all three of “better, faster, cheaper.” Whether it’s the use of machine learning and automation to accelerate process operations and outcome delivery. For example, in intelligent request triage where the technology decides which group to route a request to based on historical data patterns and in the automated escalation of requests when circumstances change or a service-level breach is likely. Or the use of machine learning to share knowledge more effectively. This could be through the provision of automated recommendations to service-provider staff or context-based self-help knowledge provided to service requesters either via traditional portal searches or newer chatbot capabilities.

The above list of five things to look for in an Enterprise Service Management tool is not necessarily everything that your organization will need but provides a great start.  If you want to find out more about the opportunities of ESM and the tools that can facilitate this framework, reach out to Praecipio Consulting and we're happy to walk through the process. 

Topics: blog automation business-teams service-management consulting-services
4 min read

5 Ways to Make a Team Space in Confluence

By Morgan Folsom on Jul 16, 2018 11:00:00 AM

5 Ways to Make a Team Space in Confluence Header ImageWhile creating a space for your team in Confluence may seem like a simple undertaking, creating one that users actually want to interact is far from easy. We know what can happen when you miss the mark: you've got a team space, but it's a mess - nobody knows where to find anything, there's no consistent structure, and nobody actually uses it. It’s not hard for a space to become a documentation black hole - documents enter, never to be seen again.

Confluence is an industry leader due to its revolutionary capabilities. A well implemented Confluence workspace breaks down team silos, is specifically geared for turning conversations between team members into action, centralizes all information in one space, and fosters and encourages a culture of open teamwork.

Here’s the good news: creating a team space doesn’t have to be difficult or time-consuming. With the right structure and out-of-the-box Confluence tools, you can easily create a space for your team that you don't have to bribe them to use.

5 Steps to a Collaborative Confluence Team Space

1. Create a landing page

The first page that you see when you go to your team space needs to be clear and appealing. If the space’s landing page is too cluttered, your user's eyes will glaze over before they get any useful information out of it. On the other hand, if the page is sparse with no useful information, why would they keep going?

For your landing page, you want to include information about the space: this is where you can throw in a bit of basic information about the team and its members, but you ultimately want to focus on what will be useful for your team. Using a Children Display macro on this page can give users a better understanding of where they can find information in the space as a whole. You can determine how many layers to show, and even include excerpts of the pages below. Similarly, you can link to commonly used pages or provide some navigation hints customized to your space. Now that you’ve got users in the space, you want to make the rest of the experience just as clear.

2. Establish a hierarchy

We recommend thinking about setting up the space as people will look at it - what do they see first? The top-level pages - so start there. They could be anything (and everything) from projects or training to team building. You’ll want to make sure you include any information you want your team to know, without flooding them with a ton of first-level pages. 

You can empower users to build this space with you by using the Create from template macro to help enforce your hierarchy. Including the macro on a high-level page allows your team to click a button to create the right page in the right location (if you customize your space templates, these pages can even include the correct macros and labels you need to report on them in other places). Once you've got an idea of how you want the space to be structured, you'll want to address the ever-important content that lives within the space (that's why we're here, isn't it!). 

3. Make it easy to find information

There are several things you can do right off the bat to keep users engaged and ensure they have what they need to do their jobs. Using the space shortcuts on the sidebar can call out commonly used pages - either in Confluence or external pages. Confluence also has some built-in macros that can improve your content with little effort:

Your pages look great, but who do you want to see them?

4. Restrict what you have to

Confluence allows permissions to be set by space and by page. This means you can lock down individual pages that may be more sensitive, and open up the important ones for viewing and/or editing by the team. Be careful not to lock the space down more than you need to - space and page permissions are great for security, but don't let them be a barrier to collaboration.

Once your space is set up, the next step is about keeping it simple.

5. Cut out unnecessary information

Knowing what doesn't belong in your team space is as important as knowing what does. We've all seen the overflowing wikis, filled with personal user notes or docs that have been around longer than you have. Personal spaces in Confluence are there for a reason - users can track information that isn't relevant to the team in their own space, without filling your space with irrelevant information. Archive information that isn't relevant anymore - Confluence pages track when they were last updated, and using the Attachment macro lets you track that for all of your space attachments as well.

Now you're ready to build out an awesome Confluence team space. Say goodbye to documentation black holes and e-mails from your team asking where to find information and hello to easy collaboration!

Still have questions? Let us know.

Topics: confluence teams tips collaboration consulting-services
3 min read

Mitigate Security Risk with Secure Content for Confluence

By Fatima Siddiqi on Jun 26, 2018 11:00:00 AM

Robot FeaturedSensitive information and the security of that information is becoming increasingly critical for organizations across the globe. GDPR, PHI, HIPAA, PCI, and other sensitive information legislation has had a profound effect on what information can be stored where and who can access this information. At the same time, the need for centralization and collaboration for disparate teams has also increased. At Praecipio Consulting, we believe balancing the need for security with collaboration is a critical concept in content management. Secure Content for Confluence Server and Data Center helps users store and manage sensitive information while balancing Confluence's powerful content collaboration. 

As the number of users and amount of content begins to grow in Confluence, security becomes almost impossible to manage. As teams are encouraged to collaborate, the need to protect sensitive information such as passwords, data, reports, etc. also grows. While restricting pages can be a solution to protecting sensitive information, the ability to scale Space or Page content restrictions becomes impossible. Manual intervention from a Confluence or Space Administrator is required or, in the worst case scenario, sensitive information is unintentionally exposed putting the organization at risk. The more the users use Confluence, the more challenging content organization becomes. Without the use of the Secure Content macro, we've seen teams use page restrictions, complex page trees, page or excerpt include macros to manage confidential information. The downside to this approach is the lack of structure it creates inside of Confluence. If there are several restricted pages created separately from the page discussing the primary topic, not only does this make the content severely disorganized, it introduces an unnecessary risk of accidental exposure of sensitive information. In order to prevent clutter inside Confluence spaces and mitigate risk, Secure Content protects sensitive information inside the relevant page eliminating the need to create or reference additional pages. 

Secure Content for Confluence Server and Data Center can mitigate this risk with its inline content encryption and robust, yet flexible, permissions. To ensure content is only visible to authenticated users, Secure Content blocks are encrypted before being stored in the database and are only decrypted when an authorized user provides their Confluence credentials. The Secure Content block evaluates the password and if it matches the user's Confluence password, it will authorize the user to either read or read and edit the content inside the block. Additionally, Secure Content uses symmetric AES encryption with a key that is determined when the plugin is first installed. This key is inaccessible even if a user has access to the Confluence Database itself. 

In addition to the encryption functionality, assigning permissions for a Secure Content block helps the owner of the block manage the visibility of each user or user group. There are two conditions that must be met before content is decrypted and displayed for a user or group. First, the user/group must successfully be authenticated using their Confluence password to access the block. Second, the user/group must have permission to read/edit content in the block. Aside from the owner of the block, who will always have read/edit permissions, both conditions must be met to give users entry into the protected content. Secure Content Screenshot

Every Secure Content block is assigned a key. A Secure Content key is a self-made unique identifier that allows users to add the block on different pages with the same properties as the original block. This is especially useful for organizations that have hand-offs between teams. For example, an operations team may provide 24/7 support for their internal or external customers. During an incident, credentials to access or reboot a system can be easily shared in a central location and perpetuated to both business-hours operations personnel and off-hours operations personnel. This prevents sharing of credentials through unencrypted channels such as text message or email. It also prevents duplication of effort, allowing users to spend more time troubleshooting and resolving the issue. 

Insert Secure Content Block Macro ScreenshotCombining security and collaboration, Secure Content for Confluence Server and Data Center is the perfect solution to managing sensitive information while leveraging the powerful collaboration abilities in Confluence. It relieves the administrative burden of managing Space and Page restrictions and mitigates the risk of exposure of sensitive information. It allows organizations to maintain an organized content structure without compromising the security of critical systems or personnel. Secure Content makes managing sensitive content inside Confluence organized and protected. Try it free from the Atlassian Marketplace here

If you run into issues with your Secure Content macro, please contact support@praecipio.com for troubleshooting help or information on Secure Content. 

Topics: atlassian blog secure-content-macro consulting-services
4 min read

How to Customize your Jira Dashboards

By Praecipio Consulting on Jul 12, 2012 11:00:00 AM

About Dashboards and Gadgets

The Jira Dashboards is the first screen you see when you log in to Jira. It can be configured to display many different types of information, depending on your areas of interest.

If you are anywhere else in Jira, you can access your Jira Dashboards view by clicking the ‘Dashboards‘ link in the top left corner of the Jira interface.

The information boxes on the dashboard are called Gadgetsjira-4_1-jira-dashboard-example

If your user account has only one dashboard, the tabs on the left of the browser window will not be available and the dashboard will occupy the full window width.

 

You can easily customise your dashboard by choosing a different layout, adding more gadgets, dragging the gadgets into different positions, and changing the look of individual gadgets.

You can also create more pages for your dashboard, share your pages with other people and choose your favorites pages, as described in Managing Multiple Dashboard Pages. Each page can be configured independently, as per the instructions below.

 See the big list of all Atlassian gadgets for more ideas.

This gadget will only be available if it has been installed by your Jira administrator.

 

  The Firebug add-on for Firefox can significantly degrade the performance of web pages. If Jira is running too slowly (the Jira dashboard, in particular) then we recommend that you disable Firebug. Read this FAQ for instructions.

 

Creating a Dashboard

The dashboard that you see when you first start using Jira is a “default” dashboard that has been configured by your Jira administrator. You cannot edit the default dashboard; but you can easily create your own dashboard, which you can then customize as you wish.

To create your own dashboard:

  1. At the top right of the Dashboard, click the ‘Tools‘ menu.
  2. Select either ‘Create Dashboard‘ to create a blank dashboard, or ‘Copy Dashboard‘ to create a copy of the dashboard you are currently viewing.

You can now customize your dashboard as follows:

 

If you are using multiple dashboard pages, you can only configure dashboard pages that you own.

 

Choosing a Dashboard Layout

To choose a different layout for your dashboard page (e.g. three columns instead of two):

  1. At the top right of the Dashboard, click the ‘Edit Layout‘ link. A selection of layouts will be displayed:
  2. Click your preferred layout.

Adding a Gadget

  1. At the top right of the Dashboard, click the ‘Add Gadget‘ link.
  2. A selection of gadgets will be displayed:

     Select a category on the left to restrict the list of gadgets on the right to that category.
  3. Click the ‘Add it now‘ button beneath your chosen gadget.
  4. Click the ‘Finished‘ button to return to your Dashboard.
  5. If the gadget you have selected requires configuration, you will be presented with the gadget’s configuration page. Configure appropriately and click ‘Save‘.

Moving a Gadget

To move a gadget to a different position on your dashboard:

  • Click the gadget and drag it into its new position.

Removing a Gadget

To remove a gadget from your dashboard:

  1. Hold your mouse over the top right corner of the gadget, until a down-arrow appears.
  2. Click the down-arrow to display the following menu:       
  3. Click ‘Delete‘.

 

Need some more help navigating Jira Dashboards? Learn more about Jira here, or contact our team of experts and we’ll answer any questions you may have.

Topics: jira atlassian blog implementation issues management optimization process-consulting project tips tricks tracking consulting-services

Praecipio Consulting is an Atlassian Platinum Partner

This means that we have the most experience working with Atlassian tools and have insight into new products, features, and beta testing. Through our profound knowledge of Atlassian environments and their intricacies, we can guide your organization as you navigate these important changes.

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