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Modern Service Management: A New Approach to Managing Your IT Infrastructure

April 12, 2023

In today's digital age, technology has become an integral part of modern businesses. However, managing technology can be a complicated and time-consuming process that requires specialized skills. This explains why by 2025, more than 60% of organizations will outsource the management of their IT infrastructure.

As IT leaders look to optimize resources and evolve with an organization’s ever-changing needs, they are turning to Modern Service Management to support their tech-driven business strategies. Modern Service Management enables organizations to fill in expertise gaps where needed and frees up their teams to focus on work that moves business strategy forward.

What is Modern Service Management?

Modern Service Management refers to the outsourcing of information technology support and management functions. These services are designed to help businesses with their day-to-day IT needs, such as network monitoring, software updates, data backup and recovery, cybersecurity management, and more. 

By outsourcing these services, companies can focus on their core business functions and increase productivity while also reducing costs associated with hiring and training IT staff. This approach provides a more cost-effective and efficient alternative to in-house IT management, with 24/7 support available if problems arise.

How Modern Service Management Works

Modern Service Management offers numerous benefits to businesses of all sizes, including access to a team of IT experts who can help improve system uptime and security, minimize risk, and reduce costs. 

Through a subscription-based model, these services can be customized to meet the specific needs of the business and can provide a level of scalability that may not be possible with an in-house IT team. Your Modern Service Management partner ensures that your IT infrastructure is managed according to industry best practices and also offers multiple areas of expertise in databases, security, installations, integration, and administration to optimize your user experience.

This case study does a great job of illustrating how an organization can benefit from Modern Service Management. An industry leader in the railway technology space needed a way to host their Atlassian products without having to worry about the administrative overhead of managing the infrastructure themselves. By bringing on a Modern Service Management partner, the company was able to reduce costs, free up internal resources, and achieve a high-performing Atlassian environment. 

A New Approach to Managing Your IT Infrastructure

Technology has never been a 9 to 5 solution. Not to mention, businesses lose cycles trying to connect globally. As we evaluated how we wanted to partner with our clients, we recognized the client’s business strategy was ever-changing, but the technology strategy was stagnant and didn’t support having an agile technology foundation. 

We realized there was a need to fulfill, so Praecipio has stepped up to the plate by evolving our managed services offering into Modern Service Management. Moving from a traditional and very transactional model, we sought to modernize with a proactive, holistic view of our client’s technology stack.  

Instead of focusing on the tools and the blocking and tackling, Praecipio has taken a DevOps approach to client business processes to modernize work with integration and automation. Modern Service Management is a high-touch model that connects a client’s digital footprint to their goals and growth strategy sothey can get there faster.  Our new 24/7 offerings expand upon our traditional offering and now include real-time Tier 1 and Tier 2 support for Atlassian, Microsoft Exchange, and Cloud Hosting.

Catalyst Global takes Atlassian support to a new level with coverage around the world.  Our Premium 24/7 solution focuses on our hosted clients and P1 and P2 incident management. Catalyst Global provides real-time Tier 1 and Tier 2 support in addition to world-class incident management. 

The demand for infrastructure management that ensures reliability, security, and scalability has increased as businesses continue to move their operations to the cloud. For many organizations, Microsoft Azure, Active Directory, O365, and Microsoft Exchange are essential components of their cloud-based IT infrastructure. However, managing these environments can be challenging due to a lack of resources and expertise. That's where Stratus, Praecipio’s 24/7-365 infrastructure management and support offering comes in to fill in those gaps.

Full-Spectrum Infrastructure Management

Stratus is a service that provides continuous monitoring, maintenance, management, and/or support for Microsoft Azure, Active Directory, O365, and Microsoft Exchange. It ensures these critical services are running smoothly and securely around the clock, with proactive monitoring and quick response times to any issues that arise. This also ensures that these services are always available to users, increasing uptime and productivity as employees can access the services they need when they need them.

Security is a top concern for businesses when it comes to their cloud-based IT infrastructure. Our 24/7 Stratus service offering can help mitigate security risks by implementing best practices, monitoring for threats, and quickly responding to any security incidents.

Managing Azure, Active Directory, O365, and Exchange in-house also requires a significant investment in resources and expertise. With Stratus, businesses can access the expertise and tools they need without the high costs of hiring and training their IT staff.

As businesses grow, their IT needs change. Stratus can scale with your business and adapt to these changes without you having to worry about the technical details of managing complex cloud infrastructure.

How to Get Started with Modern Service Management

To achieve true business transformation, you need a partner with the right expertise that can run your technology infrastructure in a way that improves performance, minimizes risk, and scales up or down with your organization. 

No matter the size of your business, we offer a Modern Service Management subscription that fits your needs. From just the basics with essentials up to residency, a subscription with Praecipio ensures a team is proactively focused on your technology, all the time, in real time.

If your IT team could use additional support, contact us and we will set up a call with one of our Modern Service Management experts to discuss how we can help your organization connect your tech capabilities with your business strategy.

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