Maximize Flow and Connectivity with Enterprise Service Management
Every one of your employees and customers uses technology in their personal lives to get tasks done. They can order household goods, chat with the bank, and track deliveries live, online, and in real time. But what happens when they come to your business? Can they easily access the services they need? Or are they stuck, tangled in red tape and trapped in an organizational maze?
When problems and questions arise, can your customers get what they need through your automated interface?
...or are they stuck on hold with your customer service department?
When one department needs a service from another business unit, are they able to request and track it with a few clicks?
...or are they stuck with endless email threads and cumbersome forms?
When a new employee joins, can they obtain the training, supplies, and access they need automatically?
...or are they stuck with PowerPoints, PDF downloads, and a binder of procedures?
Embrace Automation Across The Enterprise
Tear down silos and create an integrated working environment. Let go of how it's "always been done" and adapt to meet the evolving needs of your users and the business. Move away from platforms that support only one slice of your business and take advantage of the significant savings of shared overhead, license, and hosting costs.
Connect your Enterprise Service Management (ESM) teams and outcomes with Praecipio.
Evolve Beyond IT
Start with the leading, most affordable Service Management solution available: JSM from Atlassian. Then, choose Praecipio to make it work for every aspect of your business.
No matter your team size or needs, JSM and Praecipio are a winning combination to enable flow across your enterprise. Utilize our ESM experts to implement industry-leading Service Management solutions and ITIL best practices.
1Gartner’s 2022 Magic Quadrant named Atlassian’s Jira Service Management a leader in Service Management platforms.
Optimize Every Customer InteractionDepend on Praecipio ESM and ITSM consulting to help you modernize the way you engage with every customer, team, and department, both externally and internally.
Praecipio can customize JSM and implement ESM, ITSM, and ITIL principles and practices to serve your needs across the enterprise. As a result, you achieve the connectivity, efficiency, and responsiveness you’ve been looking for, no matter how much time and distance separates you from your customers and employees.
ITSM stands for IT Service Management. It is the way modern IT teams manage the delivery of services to their customers.
ITIL (IT Infrastructure Library) is a framework of practices, procedures, tasks, and checklists for aligning operations and service delivery through ITSM.
Enterprise Service Management, ESM applies the principles of ITSM and ITIL across the organization, breaking down silos and enabling collaboration among departments.
Benefits of ESM
- Handle every request the same way, no matter who fulfills it
- Balance individual needs and competing priorities against company goals
- Improve visibility and streamline reporting
- Translate customer requests into actionable tasks
- Enable collaborative customer interactions
- Empower people to resolve their own issues quickly through a self-service knowledge base that evolves over time
- Achieve time and cost savings across the business
Every business service needs to be managed: defined, created, rolled out, supported, and improved. This is true whether it is fulfilled by your IT people, or by HR, Finance, Legal, Marketing, Engineering, Facilities, or Operations.
Enterprise Service Platform
Enterprise service platforms like Jira Service Management and Service Now rely on the practices, processes, and workflows that optimize and accelerate delivery.
Whatever Your Service Management Needs, Praecipio Can Help
Whether you need help with IT services or business services, the experts at Praecipio can customize and configure Jira Service Management to work for you.
From intake to portal setup to knowledge base; and from SLAs and approvals to reporting–whether you’re managing changes, requests, problems, incidents, assets, or configurations–we’ve got you covered.
Using out-of-the-box JSM as a base, Praecipio crafts the ideal combination of best practices and customized configurations, bringing together your existing processes and technology to meet your business needs and connect you with your customers.
Praecipio has the ITSM tool and ITIL process expertise you need to make connections and optimize collaboration with your users, both internal and external.
Praecipio’s Iterative Approach
The Praecipio approach is unique. We start each engagement with an assessment, but we don't just move from there to finished implementation. Instead, we purposefully include space for refinement and enablement, incorporating learning as we go and ensuring you are comfortable with the end result. This process begins again with each new project, even for what some might consider add-on work, ensuring every solution is designed and engineered to meet your needs.
Protect Your Investment with Modern Service Management
For ongoing technology support for Jira Service Management and other software tools, consider adding Modern Service Management from Praecipio. With a subscription package to fit every need, from just the essentials to residency, we ensure your technology keeps pace with your growing business needs.
Build Connected Enterprises, One Organization at a Time.
Through a combination of Atlassian, Software, DevOps, and Agile capabilities, Praecipio delivers proven value that goes beyond product expertise. By leveraging the Atlassian platform and our suite of enterprise-level solutions, we create a seamless connection between your people, process, and technology.