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MODERN SERVICE MANAGEMENT

Streamline Your IT Management

We deliver enterprise solutions that are more than just operational—they’re strategic assets driving your business forward.

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TODAY'S BUSINESS RUNS ON TECH

Slow is the New Down

The world is changing, and if you're not keeping up, you're falling behind. Customer expectations are shifting, and business priorities have become moving targets. You need speed, security, compliance, and responsiveness. Your users want simpler tools. Leadership is demanding insights and analytics, and they wanted them yesterday. Do you want to leverage a connected enterprise of tools to drive your business forward? Are you looking for a partner that not only keeps up but sets the pace? You need expertise, support, and technical depth that transcends any one product or toolset. You need a partner that delivers more than the ordinary—you need exceptional. With an NPS score of 92, we are that partner. 


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Speed & Agility

In a fast-paced world, Modern Service Management from Praecipio ensures your business stays ahead. Our solutions prioritize speed, enabling rapid responses to market changes and technological advancements.

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Comprehensive Support

Beyond the basics, our modern service management approach integrates Enterprise Service Management (ESM), providing a holistic view of your technology landscape, from cloud migrations to AI integration.

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Security & Compliance

We don’t just help you keep up; we ensure you lead the way. With Praecipio’s Modern Service Management, you’ll have peace of mind knowing that your IT systems are secure, compliant, and resilient against threats 24/7/365.

LET'S CONNECT

Praecipio Is Your One-Stop Shop

As a Platinum Atlassian Partner that blends business consulting with extensive technical expertise, you can trust us to solve your toughest challenges and secure your most sensitive projects.

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WE MEET YOU WHERE YOU ARE

In the Cloud or On-Premise

Get infrastructure management in your preferred environment. Keep your on-premise servers up-to-date and hassle-free, or let us host your applications in Cumulus.

 87%  

 

87% of CIOs seek help to access difficult-to-find skills or free up resources to focus on their core business. Modern Service Management fills those gaps, allowing your team to deliver value to customers.

FILL THE GAPS & MEET CHANGES HEAD-ON

Could Your IT Team Use a Hand? You Are Not Alone.

 #2  

 

#2: The second most difficult skill for CIOs to find is change management. #1 is cybersecurity. Modern Service Management evolves with you to meet changes head-on.

REAL-TIME, ALL-TIME SUPPORT

Choose Your Ideal Subscription

No matter your business, we have a subscription to fit your needs. From just the basics with essentials up to residency, a subscription with Praecipio ensures a team is proactively focused on your technology, all the time, in real-time 24/7 global support.

Essentials

Basic Connectivity for Your Tools

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Power administration and maintenance program to keep your Atlassian configuration running smoothly at a fraction of the cost of full-time administration. Deep expertise and timely support, when you need it.

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Premier

Level Up with Essentials +
Comprehensive Support

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Drive your business and technology forward. Get all of the Essentials + the expertise of how to scale your tech stack through optimization, automation and integration, database administration, and integrations rolled into one. 

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Architecture

Create a Strategic Blueprint
that Grows with You

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Scale your IT platform to power business outcomes and operational excellence. Extend beyond Atlassian to boost speed, alignment, and impact across your organization.

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Need specific skills fast? Ask about our residency option. Not sure? Reach out to discuss your needs with our experts.

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Why Modern Service Management Is Crucial for Business Success

Modern service management goes beyond IT support—it’s about optimizing how your business uses technology to achieve strategic goals. Aligning your IT infrastructure with evolving business needs is critical for sustainable success. Praecipio offers comprehensive Modern Service Management that not only meets but anticipates the demands of a dynamic business environment.

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We’re Not Just Talking Tech - We’re Speaking Success

We go beyond a single toolset, embracing the full potential of a connected enterprise. Ready to turn tech into success? We bring expertise beyond Atlassian. Your business doesn't just deserve better; it demands the exceptional. Don't be the one clinging to a one-trick pony when you could be soaring with a unicorn. 

Feature Service Essentials Premier Architecture
Support & Enablement
 Basic Configuration, UX Checks, User Training ✔ ✔ ✔
Advanced Support (Automation, Reporting, Monitoring)   ✔ ✔
Integrated Monitoring & Incident Management   ✔ ✔
Hands-on Technical Expertise ✔ ✔ ✔
Maintenance
& Security
 Application Installation & Upgrades ✔ ✔ ✔
System Tuning, Database Administration   ✔ ✔
Event-driven Metrics, Disaster Recovery Guidance   ✔ ✔
Incident Management
 Root Cause Analysis, Bug Report Creation ✔ ✔ ✔
24x7x365 Support for P1 and P2 Incidents ✔ ✔ ✔
Integration
& Scalability
 Third-party Integration & BI Tools ✔ ✔ ✔
Multi-department Integration Support ✔ ✔ ✔
Integration Management     ✔
User Adoption
& Growth
 Governance (DevOps Best Practices, Microservices)     ✔
Long-term Platform Optimization     ✔
Strategic Planning, IT Platform Strategies     ✔
Customized User Training, Organizational Coaching     ✔
Strategy
& Planning
 Roadmapping, Program & Product Planning ✔ ✔ ✔
Architecture Guidance, Success Coaching     ✔
Platform Strategy (Atlassian & Non-Atlassian)     ✔
Comprehensive System Audits     ✔

*Residency: Contact us for a customized package with a dedicated team.
BEST IN CLASS. CUSTOMIZABLE.

Get Full-Spectrum Modern Service Management

By combining Catalyst-level service with Cumulus hosting, you have a team proactively focused on ways to evolve your technological capabilities to fit your growing business needs–all the time, in real-time. As you move up in service, you’ll…

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Select your Modern Service Management Subscription 

Four service levels to meet your changing needs, From the Essentials package to Residency, we can meet you where you are and make your tech work for you.

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Build a Scalable Architecture

Build the structures you need to meet business goals as you grow more agile. Incorporate DevOps practices, harness data, and streamline processes.    

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Invest in Cloud Hosting

Migrate to the Cloud while maintaining privacy. Maintain data in your Cloud-based database. Leave the rest of the mess to us.

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SUCCESS STORIES

Explore How We've Become a Staple for Teams

Discover how companies just like yours are making the most of Modern Service Management from Praecipio.

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CASE STUDIES
Modern Services Management

Jira Service Management Implementation for a major U.S. University Gets an A+

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CASE STUDIES
Agile Process

Agile Process Assessment for Leading Providers of Tech-Enabled Healthcare Services

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Cumulus Managed Hosting

Choosing the right hosting platform is crucial, particularly when navigating concerns around data privacy and competitive landscapes. Our offering is a fully managed hosting solution that caters to your preferences, be it AWS, Azure, or beyond. With our 24x7x365 support, your cloud infrastructure is in expert hands, freeing you to focus on what truly matters for your business.

Latest Resources from Praecipio

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WE ARE ON A MISSION TO

Build Connected Enterprises, One Organization at a Time.

Praecipio is in the business of getting the right things done. We utilize the Atlassian platform, AI, DevOps, and Agile methodologies to build truly connected enterprises. We don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing on it. With us, it’s about delivering proven results, designing resilient processes, and building you an actionable path forward.

 

 

Unleash the Full Power of Your Investment

Maximize your ROI by choosing the right partner to drive efficiency, clarity, and long-term success.

 

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