Projects come and go, and sometimes what we once thought was a great idea may no longer be relevant or you've evolved your thought process. Since we're all undoubtedly great at documentation, chances are every one of your projects or endeavors has been noted or tracked in some fashion. Confluence, of course, is a great tool to do this with, especially if you organize your project all within the same space. But what do you do with that documentation when it's time to hang up the towel?

Where do most of us go when we want to find answers to work-related questions? Like, "How to set-up a PC" or "where to find the best supplies for your workspace"? 

Building a successful Jira Service Desk requires a lot of moving parts. It can be difficult to find the perfect balance between ease of use for your agents (those who work on requests) and your customers (those who submit requests). One of the most important ways of achieving that balance is to create a great Confluence Knowledge Base (KB). If your articles are relevant, concise, and easy-to-navigate, your customers can avoid submitting a request, giving time back to both the customer and agent. Below are some common mistakes to avoid as you work towards creating your ideal Confluence Knowledge Base that is a reliable, single source of truth for your agents and customers.

Moving through processes faster, improving service responses, and reducing unnecessary workloads are three great ways to make state business services better, less costly and more efficient. Digital project management, service desk, and knowledge management tools can provide these benefits and more with powerful yet easy to use automation features. Here are 3 ways that the Business Services Division of Secretary of State departments can use automation to improve job satisfaction, reduce costs, and at the same time boost the state’s economic development, with Atlassian solutions.

We've already seen how COVID-19 has impacted the way companies do business, with employees across various industries breaking ties with their cubicles and desktop computers for the foreseeable future. The rapid nature of these changes has left many employees reeling, and the indeterminate return to normalcy may seem daunting for people who already feel like they need to relearn how to do their jobs, not to mention facing wholly new challenges and struggles in doing so.

We often hear feedback that Jira is too noisy, but Confluence has the potential to fill your inbox as well if you're not on top of your email preferences. If you've read our blog outlining the solution to reducing Jira notifications, but your users are still complaining about noise, it may be time to provide some guidance on Confluence notifications too. 

OKR: More Than Just a Buzzword

Like most of you, I have been challenged to establish my annual "OKRs" at the start of this new year. It seems that OKR has suddenly become a big buzzword that businesses have been throwing around the past few years. If you were like me before ever hearing of this acronym, you might be asking yourself: what is OKR, and what happened to the classics like KPI or SMART goals?

An essential part of a successful organization is communication: open and direct lines of communication ensure that team members react swiftly and effectively. In regards to software and applications, different teams have different needs and collaborating can sometimes feel like speaking in different languages. The reality is, development teams live in one application and business teams live in another.