resources-1

Blog

2 min read

Praecipio Consulting's Incident Management Solution Is Live in Workato's Automation Marketplace

By Morgan Folsom on Jul 31, 2020 12:15:00 PM

Fun fact: At Workato's 2020 Partner Awards, Praecipio Consulting took home the Partner Award for IT Automations for the work that we did in collaboration with Workato and a leading animation studio to deliver an integrated Incident Management solution. The award recognizes our value in streamlining the incident management process through the integration of on-call tools, leading to improved resolution times and an enhanced experience for both the agent and customer.

And now, you can find this exact solution to in Workato's recently-launched Automation Marketplace, an online marketplace of best-in-class workflow automations across various business functions inside an enterprise. The Praecipio Consulting team created a solution around Incident Management using Workato and the Atlassian suite that seamlessly communicated to Jira Service Desk, Slack, AND PagerDuty. This recipe for success keeps agents focused on helping their users (rather than trying to figure out which tool has the most up-to-date information) and delivering an exceptional experience for the client's customers.

Head over to Workato's automation portal, where we outlined exactly how to implement this solution within your organization. And for more information about how we use Workato, check out our recent case study on Enterprise Service Management!

Continue Reading
3 min read

Workato: A Recipe for Efficiency

By Morgan Folsom on May 19, 2020 9:15:00 AM

We'd like to feature one of our partners, Workato, and showcase just a few of the many reasons why we love working with them. Workato is a cloud-based automation and integration platform. We've told you about how we used Workato as an integral part of a full Enterprise Service Management (ESM) solution, and in this post, we cover how we leverage Workato at Praecipio Consulting to connect Jira and Salesforce. 

Continue Reading
8 min read

The 4 Phases of Agile DevOps with Atlassian

By Praecipio Consulting on Aug 15, 2016 11:00:00 AM

As Development and IT Ops teams look to be more efficient, decreasing their time to market and increasing product support, DevOps has become the predominant industry solution. There are many resources that paint a picture of the ideal processes for Development and Operations working harmoniously together- but how do we actual get there? Where should we start? 

Continue Reading
3 min read

Three Reasons Why Developers Love Docker

By Praecipio Consulting on May 6, 2016 11:00:00 AM

A smooth running production environment is a beautiful thing. But how do we get there? And how do we ensure that all of our production, staging/test, and development environments stay in sync in order to get there? Today, it seems like everyone in software development is talking about Docker and containers. In fact, according to the 2016 State of the Cloud Survey by RightScale, Docker adoption doubled from 13% to 27% in just one year. Furthermore, 35% of the organizations surveyed reported that they have plans to adopt it soon. 

Continue Reading
7 min read

Seen It, Solved It: Jira Service Desk for ITIL

By Praecipio Consulting on May 4, 2016 11:00:00 AM

Growth Through Change 

"Organizations that do not or cannot evolve will not last." In the business world, change is constant and necessary, especially when it comes to meeting the dynamic needs of customers. ITIL, or Information Technology Infrastructure Library, is a methodology that helps organizations effectively manage change while putting the customer at the center of the process. ITIL prescribes processes to ensure the customer's needs and requests are handled with ease – from acknowledgement of an issue through the application and evaluation of the solution. One of the greatest values of the ITIL methodology is that it embeds continual improvement into the process. The ITIL framework can be leveraged by anyone, including non-technical teams, to better manage change and serve customers. Atlassian's fastest growing product, Jira Service Desk, facilitates ITIL adoption in an organization by encouraging traceability, collaboration, and reporting. 

Continue Reading
2 min read

Jira: Not Just for Software Development

By Praecipio Consulting on Aug 17, 2012 11:00:00 AM

Jira’s an issue tracking application, but its core flexibility and strengths mean it can become much more than a tool limited to a development group. Jira’s incredibly adept at helping teams track and accomplish tasks. Jira also has a masterful ability to manage life cycles - and it’s found great success in numerous use cases.

Continue Reading
2 min read

The Powers of Persuasion - Atlassian and Business Process Management

By Praecipio Consulting on Jul 26, 2012 11:00:00 AM

During our last Atlassian User Group meeting a few attendees asked us for pointers on how to convince their managers to implement or expand upon the Atlassian product suite as a Business Process Management Tool. To us the task seemed easy, especially since Process Optimization and Management are some of our founding principles.

Continue Reading
1 min read

Lean Thinking- Reducing Process Generated Waste

By Praecipio Consulting on Jun 18, 2012 11:00:00 AM

Lean thinking allows organizations to determine value, and organize their value creation processes in a specific sequence. This fundamental understanding of the value stream allows organizations to dived their work processes into:

Continue Reading
1 min read

Introduction to SharePoint for End-Users

By Praecipio Consulting on Aug 10, 2010 11:00:00 AM

There are many browser-based business productivity apps to choose from. Some help you manage projects. Some are accounting tools. Others enable you to share and edit documents. Few applications, however, allow you to do all of the above.

Continue Reading
2 min read

The ROI of BPM: A Realistic Approach

By Praecipio Consulting on Jun 22, 2010 11:00:00 AM

If you search for “ROI of BPM” in Google, you’ll find a host of ROI calculators and links that will “MAXIMIZE” your BPM ROI. The query results are no surprise. ROI matters most in BPM – it’s the bottom line.

Continue Reading

Upcoming Webinars

Past Webinars

Case Studies

Blog