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2 min read

Five Signs You Can Forgo A Custom Jira Service Desk Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Implementation

In many walks of life, the word custom is synonymous with time and money. This is particularly true of technical solutions, and Jira Service Desk is no exception. It’s not unusual for a Jira Service Desk implementation to result in an intensive months-long project involving significant resources for the development of custom workflows. If that doesn’t sound ideal, you’ll be relieved to learn that there’s another option: A Quick Start implementation by Praecipio Consulting.

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3 min read

Five Things to Love about Jira Service Desk

By Praecipio Consulting on Jul 17, 2018 11:00:00 AM

Over the years, Praecipio Consulting has developed and implemented service desk solutions for a range of clients using Jira's powerful out-of-the-box capabilities and a few key add-ons; however, there was always something missing. When Jira Service Desk was first introduced, we were excited to see Atlassian embracing their customer (and partner) feedback. Over the few short years it has been in the market, Jira Service Desk has revolutionized the way teams serve their customers both internal and external. If you couldn't tell, we're in love with Jira Service Desk. Here are five things to make you fall in love with it too. 

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4 min read

Reduce the Pain of Outages with Jira Service Desk

By Praecipio Consulting on Jul 3, 2018 11:00:00 AM

During an outage, if you feel like your computer is on fire, chaos is abounding, and the world is coming to an end, it's typically a good sign that your incident management process could use a bit of tuning. Gartner indicated in a now-famous blog post that an outage typically costs an organization $5,600 per minute of downtime. An hour-long outage at that rate can cost an organization nearly $350,000. As Amazon or Knight Capital will tell you, that number can be significantly increased if it occurs in a revenue-generating system. 

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3 min read

Mitigate Risk with Secure Content for Confluence

By Praecipio Consulting on Jun 26, 2018 11:00:00 AM

Sensitive information and the security of that information is becoming increasingly critical for organizations across the globe. GDPR, PHI, HIPAA, PCI, and other sensitive information legislation has had a profound effect on what information can be stored where and who can access this information. At the same time, the need for centralization and collaboration for disparate teams has also increased. At Praecipio Consulting, we believe balancing the need for security with collaboration is a critical concept in content management. Secure Content for Confluence Server and Data Center helps users store and manage sensitive information while balancing Confluence's powerful content collaboration. 

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3 min read

Achieve GDPR Compliance with the Atlassian Stack

By Praecipio Consulting on May 25, 2018 11:00:00 AM

What is GDPR?

If any of your partners, employees or customers are citizens or businesses in the EU, its time to review your company's compliance strategy. The General Data Protection Regulation (GDPR) is a new European Union privacy standard that mandates the ability for someone to have access to their personally identifying information (PII) and have the ability to change the information or "be forgotten" by requesting the removal of that data. These requirements can make achieving backward compliance standards very difficult. This new privacy law will impact everyone, from C-level executives to new hires and likely every department to include Human Resources, Information Security, Compliance and more. Regulations surrounding GDPR will affect most organizations, large and small, regardless of whether your business does business directly in the EU.

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2 min read

Thanks to Portfolio for Jira, Everyone Has a Seat at the Table

By Praecipio Consulting on Nov 21, 2017 11:00:00 AM

Thanksgiving is right around the corner, we can't help but think about our favorite things this time of year. We have opportunities to see family, friends and relatives, enjoy good food, and talk about everything that happened throughout the year. It is great to catch up and visit about what's happened, and what's going to happen. It's a time when families and friends reflect, collaborate, and even begin planning for the next year (because all families get along perfectly, right?).

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4 min read

How Samsung does lean ITIL® with Jira Service Desk

By Praecipio Consulting on Oct 13, 2017 11:00:00 AM

October 12, 2017

This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017.

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2 min read

Jira Reports & Dashboards

By Praecipio Consulting on Apr 21, 2017 11:00:00 AM

Expert led, hands-on Atlassian training

This course is for those who are new to Jira dashboards and reports. You'll learn how to use Jira's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects. In hands-on exercises, you'll create and configure a project dashboard and learn how to configure dashboard gadgets. You’ll also learn how to read Jira Agile reports, configure a wallboard, and create a multi-project dashboard. The course discusses dashboard best practices and pitfalls and how to ensure your reporting reflects the right metrics at the right time. This course should put you on the path to using one of Jira's core strengths: displaying project status visually on fully customizable dashboards.

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3 min read

Uniting Tech Giants | DocuSign for Atlassian

By Praecipio Consulting on Apr 21, 2017 11:00:00 AM

By Tony Mann (DocuSign)
Shared from the DocuSign Blog  

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4 min read

Ideation to Implementation with Lucidchart and the Atlassian Trio

By Praecipio Consulting on Feb 22, 2017 11:00:00 AM

Guest post by Lucidchart

As the first third-party app to integrate with Confluence, Jira, and HipChat, Lucidchart allows you to add diagrams to each of these Atlassian tools in order to clarify your ideas and foster collaboration. The Lucidchart add-on will feel like a natural extension of your Atlassian apps. Using Lucidchart in conjunction with this powerful trio can improve the effectiveness of your team collaboration all the way from ideation to implementation.

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