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3 min read

What's important for growing pre-IPO companies?

By Christian Lane on Sep 17, 2020 12:15:00 PM

It’s a dream we all have: To be the founder or early employee in a company so disruptive that it has a real chance to hit it big. With success comes prestige, security, respect, and of course, lots of money. 

How can you set up your small business to become the next big thing?

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2 min read

Praecipio Consulting's Incident Management Solution Is Live in Workato's Automation Marketplace

By Morgan Folsom on Jul 31, 2020 12:15:00 PM

Fun fact: At Workato's 2020 Partner Awards, Praecipio Consulting took home the Partner Award for IT Automations for the work that we did in collaboration with Workato and a leading animation studio to deliver an integrated Incident Management solution. The award recognizes our value in streamlining the incident management process through the integration of on-call tools, leading to improved resolution times and an enhanced experience for both the agent and customer.

And now, you can find this exact solution to in Workato's recently-launched Automation Marketplace, an online marketplace of best-in-class workflow automations across various business functions inside an enterprise. The Praecipio Consulting team created a solution around Incident Management using Workato and the Atlassian suite that seamlessly communicated to Jira Service Desk, Slack, AND PagerDuty. This recipe for success keeps agents focused on helping their users (rather than trying to figure out which tool has the most up-to-date information) and delivering an exceptional experience for the client's customers.

Head over to Workato's automation portal, where we outlined exactly how to implement this solution within your organization. And for more information about how we use Workato, check out our recent case study on Enterprise Service Management!

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3 min read

How and When to Choose the Right Atlassian Solution Partner

By Christian Lane on Jun 18, 2020 11:44:49 AM

No matter the size of the organization, small business or Fortune 50, most successful companies will come to a point where they need a technology and business solution partner to optimize processes and move projects forward. 

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3 min read

How to Make State Business Services Better, with Automation by Atlassian

By Atlassian on May 28, 2020 5:31:07 PM

Moving through processes faster, improving service responses, and reducing unnecessary workloads are three great ways to make state business services better, less costly and more efficient. Digital project management, service desk, and knowledge management tools can provide these benefits and more with powerful yet easy to use automation features. Here are 3 ways that the Business Services Division of Secretary of State departments can use automation to improve job satisfaction, reduce costs, and at the same time boost the state’s economic development, with Atlassian solutions.

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4 min read

Leveraging Statuspage To Support Remote Teams

By Larry Brock on May 15, 2020 9:15:00 AM

As many writers from a variety of perspectives have observed, we are truly living in interesting times. Before we get into how StatusPage helps remote workers, I would like to express my sincerest wish that you and your loved ones are safe and remain so through the COVID-19 pandemic.

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2 min read

Why co-terming Atlassian licenses is important

By Jessica Ellis on May 21, 2019 5:31:00 PM

Do you find yourself renewing your Atlassian licenses every month? How much time is spent on each cycle? Do your licenses expire because there are too many expiration dates to keep track of?

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7 min read

Guide to Import Linked Issues into Jira from CSV

By Morgan Folsom on Nov 6, 2018 6:24:00 PM

This resource is for you if you've read Atlassian's documentation but are still confused on how to import linked issues.

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2 min read

Getting to DevOps: Where to start? Where is done?

By Michael Kelly on Sep 25, 2018 11:00:00 AM

As with life, the only constant in DevOps is change. To position your teams to seamlessly flow with the changes and to empower them to innovate, some of the old ideas on Operations and Development practices must be left behind. An integral component of DevOps is culture. An iterative approach to a collective ownership should be taken when planning your move toward a DevOps environment. You can start your DevOps journey by advocating for the adoption of a consolidation of tools designed specifically for DevOps, which provides an environment of transparency and ease of use.

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2 min read

Providing Visibility and Transparency through Atlassian's Dashboards and Gadgets

By Chris Hofbauer on Sep 25, 2018 11:00:00 AM

Leveraging Atlassian's dashboards and gadgets can provide teams within an organization the visibility and transparency into their work they may be lacking. The use of these tools gives greater insight into work in progress and completed work for individual teams or team members as well as providing top-level views of all the work across teams. Dashboards can be configured in many ways and be custom tailored to surface whatever information is desired. Dashboards are made up of gadgets as they are the driving force behind the data. These gadgets are embedded into the Dashboards and the information within them is determined by the JQL in the filters.

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4 min read

Save Millions in a Matter of Minutes with Jira Service Desk

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Automation saves teams from the monotony of repeatable processes. More importantly, it saves businesses time and money. According to a recent report by our partner Splunk and Quocirca, organizations face an average of 1,200 IT Incidents every month. Using automation to reduce the time it takes to resolve these incidents is a no-brainer. In this article, we'll describe how you can implement time and cost saving business process automation rules in a matter of minutes using Jira Service Desk.

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