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Rebecca Schwartz


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4 min read

What Business Agility Is and Why It Matters

By Rebecca Schwartz on Jun 26, 2020 12:15:00 PM

At the end of 2019, Scaled Agile released a new version of SAFe: SAFe 5.0. The new version came with its fair share of updates, arguably the most significant being the introduction of Business Agility. This new addition has become a major focus of the updated SAFe framework, and it is key for businesses to thrive in the digital age.

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3 min read

What To Avoid When Building Your Confluence Knowledge Base for JSD

By Rebecca Schwartz on Jun 10, 2020 12:30:00 PM

Building a successful Jira Service Desk requires a lot of moving parts. It can be difficult to find the perfect balance between ease of use for your agents (those who work on requests) and your customers (those who submit requests). One of the most important ways of achieving that balance is to create a great Confluence Knowledge Base (KB). If your articles are relevant, concise, and easy-to-navigate, your customers can avoid submitting a request, giving time back to both the customer and agent. Below are some common mistakes to avoid as you work towards creating your ideal Confluence Knowledge Base that is a reliable, single source of truth for your agents and customers.

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3 min read

Step Up Your Zoom Calls With Virtual Backgrounds

By Rebecca Schwartz on Apr 21, 2020 9:15:00 AM

The typical work week has changed drastically over the past two months. Your morning commute is now a five second walk, your dog is your most talkative coworker, and going out for lunch means getting takeout and sitting on your patio. Since we can't physically interact with our colleagues (or really anyone for that matter), the only "face-to-face" interaction we have are in Zoom meetings. Meetings in general can be pretty uneventful, so why not step up your Zoom game and add a Virtual Background to your video? Below are some options to get you started.

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