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Morgan Folsom


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4 min read

How is Confluence Cloud different from Server/Datacenter?

By Morgan Folsom on Dec 18, 2020 1:06:00 PM

If you've recently moved from a Confluence instance that was hosted by your organization to one on Atlassian's cloud, you may be noticing some differences in how the tools work! The experience is quite different, and we know that can be a bit overwhelming if you've spent a lot of time getting used to the server UI. The change will require some adjustments, so we've provided a quick overview of things to keep an eye out for so you can get back to expertly collaborating with your team.

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2 min read

How to Get Involved This #GivingTuesday

By Morgan Folsom on Nov 30, 2020 2:14:24 PM

Now that we're rapidly coming up on the end of 2020, I'm taking time to pause my life and find things to be thankful for. Under normal circumstances, this exercise can be a great way to wrap up the year; after this year, though, let's just say that I had a harder time than normal pulling together a list. The truth is that despite it being a tough year, I do have a lot to be thankful for – I've made it through this year with a job and a home, something that many people are not experiencing this year.

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3 min read

Challenges in Managing Your Own Atlassian Instances

By Morgan Folsom on Oct 2, 2020 12:30:00 PM

Are you having trouble managing your Atlassian instances? As tools like Jira become mission-critical to organizations, it's increasingly important that their maintenance is formalized, with dedicated resources who manage the tools. Let's walk through a few of the biggest challenges that we see and how Praecipio Consulting's Managed Services offering can help ease the pain.

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3 min read

Why Jira Won't Make You Agile

By Morgan Folsom on Sep 2, 2020 12:15:00 PM

It's no secret that here at Praecipio Consulting, we love Atlassianwe love Agile, and we especially love using Atlassian tools to Agile ends. The Atlassian suite (Jira, in particular) has been built to reinforce a lot of the concepts that are core to functioning in an Agile way, which is one of the many reasons that 83% of the Fortune 500 use it. So, setting up Jira is often one of the first steps companies take when they want to adopt the Agile framework. 

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1 min read

Atlassian Hosting: What are my options?

By Morgan Folsom on Aug 20, 2020 2:15:00 PM

One of the most important decisions that your organization has to make with regards to your Atlassian applications is which hosting option you'll use. Not only will you will want to review the differences between Cloud, Server, and Data Center, but unless you are using Atlassian's Cloud platform, you'll also have to make key decisions about infrastructure. Praecipio Consulting offers Cumulus Cloud, our managed hosting solution to help make your decision easier. 

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2 min read

Praecipio Consulting's Incident Management Solution Is Live in Workato's Automation Marketplace

By Morgan Folsom on Jul 31, 2020 12:15:00 PM

Fun fact: At Workato's 2020 Partner Awards, Praecipio Consulting took home the Partner Award for IT Automations for the work that we did in collaboration with Workato and a leading animation studio to deliver an integrated Incident Management solution. The award recognizes our value in streamlining the incident management process through the integration of on-call tools, leading to improved resolution times and an enhanced experience for both the agent and customer.

And now, you can find this exact solution to in Workato's recently-launched Automation Marketplace, an online marketplace of best-in-class workflow automations across various business functions inside an enterprise. The Praecipio Consulting team created a solution around Incident Management using Workato and the Atlassian suite that seamlessly communicated to Jira Service Desk, Slack, AND PagerDuty. This recipe for success keeps agents focused on helping their users (rather than trying to figure out which tool has the most up-to-date information) and delivering an exceptional experience for the client's customers.

Head over to Workato's automation portal, where we outlined exactly how to implement this solution within your organization. And for more information about how we use Workato, check out our recent case study on Enterprise Service Management!

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1 min read

Is Going Agile Worth It? The Wall Street Journal Says So!

By Morgan Folsom on Jul 29, 2020 12:15:00 PM

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4 min read

Where Do Business Analysts Fit Into The Agile Organization?

By Morgan Folsom on Jul 8, 2020 12:15:00 PM

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3 min read

Workato: A Recipe for Efficiency

By Morgan Folsom on May 19, 2020 9:15:00 AM

We'd like to feature one of our partners, Workato, and showcase just a few of the many reasons why we love working with them. Workato is a cloud-based automation and integration platform. We've told you about how we used Workato as an integral part of a full Enterprise Service Management (ESM) solution, and in this post, we cover how we leverage Workato at Praecipio Consulting to connect Jira and Salesforce. 

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4 min read

Navigating a Pandemic in a Digital Age

By Morgan Folsom on Apr 10, 2020 9:15:00 AM

Right now we're living in unprecedented times. With COVID-19 moving across the planet, families and businesses are having to learn how to keep moving forward amongst an onslaught of swiftly changing information. During a conversation with one of our technology partners, Splunk, they shared their current COVID-19 data aggregation:

This got us thinking: How can we best stay informed during this crisis while still staying sane?

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