resources-1

Blog

Michael Knight


Recent Posts

2 min read

How to Track MTTR With Jira

By Michael Knight on May 26, 2020 9:15:00 AM

One of the most important metrics for IT and Customer Service teams that solve problems and answer customer questions is mean time to resolution, commonly referred to as MTTR. Atlassian defines MTTR as the average time it takes for an issue to reach a resolved state, as measured from the time the ticket was created. It’s an exceedingly important metric to track, especially for IT teams because it is one of the few great ways to quantify team productivity. When tracked and reported over time, it becomes possible to determine the efficacy and ROI of business process improvements. While Jira gives us an easy way to track service level agreements (aka SLAs), there is no great built-in tool for tracking MTTR (yet).

Continue Reading
2 min read

How Jira Can Help Your Teams Work Remotely

By Michael Knight on May 8, 2020 9:15:00 AM

According to a recent article published in the Harvard Business Review, one of the common challenges when working from home is a lack of access to information. At Praecipio Consulting, we often see this challenge with many teams, especially they remotely. Here's how Jira can help:

Continue Reading
2 min read

Why Now Is a Perfect Time to Start Daily Stand-up Meetings

By Michael Knight on May 1, 2020 9:15:00 AM

Many software development teams have done well with the stay-at-home orders since they are accustomed to the work-from-home lifestyle. One factor for their success with remote work–both before and during the shelter-in-place–is the daily stand-up meeting, which forms part of the Agile movement in software development, primarily because development work is invisible and hard to understand.

Continue Reading
2 min read

How to Solve: "Too Many Jira Email Notifications"

By Michael Knight on Aug 20, 2019 8:03:00 PM

“Jira sends too many emails.”

Continue Reading
2 min read

DevOps + Atlassian = Doing it Right

By Michael Knight on Sep 17, 2018 11:00:00 AM

You've probably heard about a lot of the benefits DevOps teams enjoy - more effective investments, less stressful deployments, increased collaboration and visibility, and a healthier, happier, more empowered team.  With such encouraging results, the choice to take on a DevOps approach becomes an easy one. The trickier question, then, is what products can help your team take on that approach?

Fortunately, there are thousands of applications to help get you there.

Unfortunately, there are thousands of applications to help get you there.

Continue Reading
4 min read

Reduce the Pain of Outages with Jira Service Desk

By Michael Knight on Jul 3, 2018 11:00:00 AM

During an outage, if you feel like your computer is on fire, chaos is abounding, and the world is coming to an end, it's typically a good sign that your incident management process could use a bit of tuning. Gartner indicated in a now-famous blog post that an outage typically costs an organization $5,600 per minute of downtime. An hour-long outage at that rate can cost an organization nearly $350,000. As Amazon or Knight Capital will tell you, that number can be significantly increased if it occurs in a revenue-generating system. 

Continue Reading

Upcoming Webinars

Past Webinars

Case Studies

Blog