Blog

Courtney Pool


Recent Posts

2 min read

Jira Service Management for HR

By Courtney Pool on Jan 13, 2021 12:58:15 PM

In November of 2020, Atlassian rebranded Jira Service Desk to Jira Service Management. With this rebranding, Atlassian sought to make one thing clear: JSM isn’t just for IT. In fact, any team who receives requests from others, whether from external or internal customers, can utilize JSM.

Continue Reading
8 min read

Tips for Supporting Remote Employees Who May Feel Lonely

By Courtney Pool on May 5, 2020 9:15:00 AM

We've already seen how COVID-19 has impacted the way companies do business, with employees across various industries breaking ties with their cubicles and desktop computers for the foreseeable future. The rapid nature of these changes has left many employees reeling, and the indeterminate return to normalcy may seem daunting for people who already feel like they need to relearn how to do their jobs, not to mention facing wholly new challenges and struggles in doing so.

Continue Reading
2 min read

How Workato Helps Remote Teams Rapidly Resolve Incidents

By Courtney Pool on Apr 28, 2020 9:15:00 AM

It's 2 AM. You just pushed out a major release, and then it happens. You're alerted to an Urgent bug. Lights start flashing, the sirens are blaring, and in the distance, someone yells, "Get the president on the line!"

Continue Reading

Upcoming Webinars

Past Webinars

Case Studies

Blog