In today's fast-paced world, all teams–not just IT–need to be digitally literate and leverage the power of technology to propel productivity. The State of Service Management 2021 Report shares key insights about how diverse teams-from Legal, HR, Marketing and beyond-use Service Management principles to address business challenges and improve ways of working. The report also takes a deep dive into the long-term benefits of Service Management, how it's shaping the modern enterprise, and best practices for automating workflows, collaborating smarter and optimizing service experiences.
In this report, you will learn about the challenges, practices, and drivers that have led companies to adopt Service Management strategies within their organizations. You'll also get insight into emerging trends in Service Management and how the framework contributes to business impact, employee wellbeing, and improving the service experience. Here are a few of the many key findings in the report:
The top three drivers for Service Management are: process standardization and optimization (22%), cost reduction (21%), and employee experience improvement (19%). Organizations with well-advanced Service Management strategies are more likely to have “process standardization and optimization” as the primary driver.
-2021 State of Service Management Report
Unlock your teams' potential with Praecipio Consulting
Recognized as Atlassian Enterprise Services Partner of the Year 2020, Praecipio Consulting has 15+ years of sharing our expertise with organizations across various industries and showing them the ropes for how they can leverage Atlassian’s cutting-edge software to optimize business processes and drive digital transformation. We have led hundreds of Service Management implementations, and we provide you with guidance on deploying tools and processes to connect and empower all business teams.
Are your tools delivering the impact you need them to? Don't wait until it's too late.
Let's chat about how all teams in your organization can collaborate smarter and work faster by implementing Service Management principles. Fill out the form and we'll be in touch!
This means that we have the most experience working with Atlassian tools and have insight into new products, features, and beta testing. Through our profound knowledge of Atlassian environments and their intricacies, we can guide your organization as you navigate these important changes.