2021 State of Service Management Report

Key insights on how Service Management is redefining the way teams work

In today's fast-paced world, all teams–not just IT–need to be digitally literate and leverage the power of technology to propel productivity. The State of Service Management 2021 Report shares key insights about how diverse teams-from Legal, HR, Marketing and beyond-use Service Management principles to address business challenges and improve ways of working. The report also takes a deep dive into the long-term benefits of Service Management, how it's shaping the modern enterprise, and best practices for automating workflows, collaborating smarter and optimizing service experiences.

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The top three drivers for Service Management are: process standardization and optimization (22%), cost reduction (21%), and employee experience improvement (19%). Organizations with well-advanced Service Management strategies are more likely to have “process standardization and optimization” as the primary driver.

-2021 state of service management report

Service Management done right

Unlock your teams' potential with Praecipio Consulting

Recognized as Atlassian Enterprise Services Partner of the Year 2020, Praecipio Consulting has 15+ years of sharing our expertise with organizations across various industries and showing them the ropes for how they can leverage Atlassian’s cutting-edge software to optimize business processes and drive digital transformation. We have led hundreds of Service Management implementations, and we provide you with guidance on deploying tools and processes to connect and empower all business teams.



This means that we have the most experience working with Atlassian tools and have insight into new products, features, and beta testing. Through our profound knowledge of Atlassian environments and their intricacies, we can guide your organization as you navigate these important changes.


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