Blogs

2 min read

A Review of the State of DevOps Report 2018

By Bryan Robison on Oct 4, 2018 11:00:00 AM

Our partners at Puppet and Splunk recently released the State of DevOps Report 2018 which mirrors many of the same observations that we see when working with our customers. DevOps isn't a sprint, it's a journey, depending on the organization's size, that can take organizations months or years to master. Instead of focusing on statistics like in prior years, this year's report introduces the five stages of a successful DevOps evolution and identifies and describes the practices successful, mature organizations have implemented during their journeys. The report has something to offer to organizations no matter where they are in their process. Even if your organization has employed DevOps for some time, you may be missing a critical component of your implementation.

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2 min read

Getting to DevOps: Where to start? Where is done?

By Michael Kelly on Sep 25, 2018 11:00:00 AM

As with life, the only constant in DevOps is change. To position your teams to seamlessly flow with the changes and to empower them to innovate, some of the old ideas on Operations and Development practices must be left behind. An integral component of DevOps is culture. An iterative approach to a collective ownership should be taken when planning your move toward a DevOps environment. You can start your DevOps journey by advocating for the adoption of a consolidation of tools designed specifically for DevOps, which provides an environment of transparency and ease of use.

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2 min read

DevOps + Atlassian = Doing it Right

By Michael Knight on Sep 17, 2018 11:00:00 AM

You've probably heard about a lot of the benefits DevOps teams enjoy - more effective investments, less stressful deployments, increased collaboration and visibility, and a healthier, happier, more empowered team.  With such encouraging results, the choice to take on a DevOps approach becomes an easy one. The trickier question, then, is what products can help your team take on that approach?

Fortunately, there are thousands of applications to help get you there.

Unfortunately, there are thousands of applications to help get you there.

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3 min read

Reporting on Jira in Confluence with the Jira Issues Macro

By Morgan Folsom on Aug 27, 2018 11:00:00 AM

One of the most powerful integrations in the Atlassian ecosystem is the native link between Jira and Confluence. For users working in both tools, the transition can be seamless if you do it right, but clunky if you don't. 

Now, what if I told you there was just one Confluence macro you could start using today that will immediately make reporting in Confluence easier and help you (and your team) keep track of your work? The Jira Issues macro is the go-to when reporting in Confluence.

Here are some tips to get your team to live their Atlassian life-to-the-fullest.

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3 min read

How to Extinguish Fires with Jira Service Desk Automations

By Brian Nye on Aug 27, 2018 11:00:00 AM

While service desk agents do everything they can to avoid firefighting, they are often focused on extinguishing one fire and moving to the next. This usually causes tickets to smolder in some status of "not quite done" until months later when they will finally be closed out (thanks bulk edit!). The good news: there is a way to keep things moving using out-of-the-box functionality. No longer will your metrics be inaccurate because people aren't "moving their tickets through the system." Jira Service Desk can help do the moving for you with automation.

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2 min read

Five Signs You Can Forgo A Custom Jira Service Desk Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Implementation

In many walks of life, the word custom is synonymous with time and money. This is particularly true of technical solutions, and Jira Service Desk is no exception. It’s not unusual for a Jira Service Desk implementation to result in an intensive months-long project involving significant resources for the development of custom workflows. If that doesn’t sound ideal, you’ll be relieved to learn that there’s another option: A Quick Start implementation by Praecipio Consulting.

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4 min read

Reduce the Pain of Outages with Jira Service Desk

By Michael Knight on Jul 3, 2018 11:00:00 AM

During an outage, if you feel like your computer is on fire, chaos is abounding, and the world is coming to an end, it's typically a good sign that your incident management process could use a bit of tuning. Gartner indicated in a now-famous blog post that an outage typically costs an organization $5,600 per minute of downtime. An hour-long outage at that rate can cost an organization nearly $350,000. As Amazon or Knight Capital will tell you, that number can be significantly increased if it occurs in a revenue-generating system. 

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2 min read

Three Weeks to an ITIL-based Service Desk—No, Really

By Praecipio Consulting on Jun 12, 2018 11:00:00 AM

If you’ve attempted a Jira Service Desk (JSD) implementation on your own or reviewed proposals from consulting firms offering to do the work, chances are a three-week implementation sounds pretty far-fetched. But I assure you, not only is it possible—it’s something we do regularly.

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3 min read

Using Scrum and Kanban Boards to Improve Communication

By Praecipio Consulting on Jun 12, 2018 11:00:00 AM

The ability to 'see the big picture' and have a clear understanding of the work teams complete is something our clients ask for often. With a product like Jira Software, anything is possible; however, there are tools within the project management software platform that are built specifically to help users stay in the know and track project statuses. 

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3 min read

Agile Batch Size: An Ode to Laundry

By Praecipio Consulting on Jun 4, 2018 11:00:00 AM

One of the most difficult concepts to explain in agile is the concept of Batch Size. It's a principal tenet of Lean Product Development and is an ACTUAL principle in SAFe (# 6 to be precise). However, when we work with our clients to evaluate their practices and processes, we see product backlogs in the scrum boards of hundreds of items. In one case, a client used the concept of a Groomed Sprint to define what part of the Backlog had been groomed and prioritized by the Product Owner, Scrum Master, and Team.

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