One of the hottest trends in IT service management (ITSM) right now is enterprise service management. Enterprise service management is the use of ITSM principles and capabilities in other business areas to improve performance, service, and outcomes. Although it is certainly not a new concept, it's starting to become more apparent across various business functions.
Adopting an enterprise service management approach has played an important role in helping enterprises achieve a true digital transformation. Enterprise service management generates tremendous value by enabling organizations to extend ITSM tools beyond IT, empowering all teams within the enterprise—HR, Legal, Marketing, Finance—to streamline processes, improve performance, and deliver better results.
Download this whitepaper to learn how enterprise service management can empower your organization in its digital transformation journey.