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2 min read

Praecipio Consulting's Incident Management Solution Is Live in Workato's Automation Marketplace

By Morgan Folsom on Jul 31, 2020 12:15:00 PM

Fun fact: At Workato's 2020 Partner Awards, Praecipio Consulting took home the Partner Award for IT Automations for the work that we did in collaboration with Workato and a leading animation studio to deliver an integrated Incident Management solution. The award recognizes our value in streamlining the incident management process through the integration of on-call tools, leading to improved resolution times and an enhanced experience for both the agent and customer.

And now, you can find this exact solution to in Workato's recently-launched Automation Marketplace, an online marketplace of best-in-class workflow automations across various business functions inside an enterprise. The Praecipio Consulting team created a solution around Incident Management using Workato and the Atlassian suite that seamlessly communicated to Jira Service Desk, Slack, AND PagerDuty. This recipe for success keeps agents focused on helping their users (rather than trying to figure out which tool has the most up-to-date information) and delivering an exceptional experience for the client's customers.

Head over to Workato's automation portal, where we outlined exactly how to implement this solution within your organization. And for more information about how we use Workato, check out our recent case study on Enterprise Service Management!

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1 min read

Is Going Agile Worth It? The Wall Street Journal Says So!

By Morgan Folsom on Jul 29, 2020 12:15:00 PM

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4 min read

Enterprise Service Management Blog Series (Part 1): Why ESM Is Hardly A New Concept

By Praecipio Consulting on Jul 22, 2020 12:45:00 PM

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2 min read

How Jira and Quickbooks Work Together To Streamline Financial Procceses

By Ashley Halleck on Jul 15, 2020 12:49:41 PM

Before I joined Praecipio Consulting, my background was in financial services, so I had never heard of the Atlassian suite of software before. My work-life consisted of strictly Excel, email, and a Bloomberg terminal. Needless to say, I was a bit confused during my first week as to how Atlassian’s software (in particular, Jira) would work with my new role in accounting. The more I learned about Atlassian’s software, the more I asked myself, “How does process management software geared towards developers apply to a financial controller?”

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3 min read

What is Customer Centricity in SAFe 5.0?

By Rebecca Schwartz on Jul 10, 2020 12:15:00 PM

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4 min read

Where Do Business Analysts Fit Into The Agile Organization?

By Morgan Folsom on Jul 8, 2020 12:15:00 PM

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5 min read

The Pros & Cons of Working From Home

By Marcelo Garza on Jul 3, 2020 3:00:00 PM

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6 min read

How Jira Align Helps Enterprises Embrace Lean Budgets

By Amanda Babb on Jul 1, 2020 2:30:21 PM

Hopefully, you've followed my posts and webinars on Portfolio for Jira, as well as how to manage Lean Budgets in Atlassian and its ecosystem. We released a White Paper providing a solution for mid-sized organizations that have embraced SAFe® and want to also incorporate Lean Budgets concepts within the Atlassian technology stack. After all, one of the most critical pieces of adopting an agile mindset is to break the cycle of traditional Project Cost Accounting. 

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4 min read

What Business Agility Is and Why It Matters

By Rebecca Schwartz on Jun 26, 2020 12:15:00 PM

At the end of 2019, Scaled Agile released a new version of SAFe: SAFe 5.0. The new version came with its fair share of updates, arguably the most significant being the introduction of Business Agility. This new addition has become a major focus of the updated SAFe framework, and it is key for businesses to thrive in the digital age.

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4 min read

Why Mushrooms Can Save The World

By Christopher Pepe on Jun 24, 2020 12:30:17 PM

When walking behind my house, I found this rhizomorph, which I believe is from a honey mushroom called Armillaria mellea, and it reminded me of the amazing world that we know so little about.

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