Hopefully, you've followed my posts and webinars on Portfolio for Jira, as well as how to manage Lean Budgets in Atlassian and its ecosystem. We released a White Paper providing a solution for mid-sized organizations that have embraced SAFe® and want to also incorporate Lean Budgets concepts within the Atlassian technology stack. After all, one of the most critical pieces of adopting an agile mindset is to break the cycle of traditional Project Cost Accounting. 

At the end of 2019, Scaled Agile released a new version of SAFe: SAFe 5.0. The new version came with its fair share of updates, arguably the most significant being the introduction of Business Agility. This new addition has become a major focus of the updated SAFe framework, and it is key for businesses to thrive in the digital age.

When walking behind my house, I found this rhizomorph, which I believe is from a honey mushroom called Armillaria mellea, and it reminded me of the amazing world that we know so little about.

No matter the size of the organization, small business or Fortune 50, most successful companies will come to a point where they need a technology and business solution partner to optimize processes and move projects forward. 

Where do most of us go when we want to find answers to work-related questions? Like, "How to set-up a PC" or "where to find the best supplies for your workspace"? 

Remote work is our new normal, and the statement “I am here for you whenever you need” has always been my truth to demonstrate my availability to a co-worker or client, at whatever cost. I can honestly say that I've removed "at whatever cost" because of the additional time I have in the day due to not traveling or driving in rush hour traffic, which has allowed me to eat better and make time for regular exercise.

Building a successful Jira Service Desk requires a lot of moving parts. It can be difficult to find the perfect balance between ease of use for your agents (those who work on requests) and your customers (those who submit requests). One of the most important ways of achieving that balance is to create a great Confluence Knowledge Base (KB). If your articles are relevant, concise, and easy-to-navigate, your customers can avoid submitting a request, giving time back to both the customer and agent. Below are some common mistakes to avoid as you work towards creating your ideal Confluence Knowledge Base that is a reliable, single source of truth for your agents and customers.