It is awe-inspiring to consider the vast number of software applications that attempt to make business organization simple and efficient. In issue tracking and business process management, organizational, process-driven technology is crucial to successfully processing information and facilitating progress. Atlassian, an Australian-headquartered software company specializing in collaboration software, has produced a widely-used software that makes the issue tracking process work more simply than ever before.
The software, Jira, currently serves over 12,000 customers in over 100 countries. An issue-tracking system (ITS), Jira allows enterprises to record and monitor every issue a user identifies until the issue is resolved—issues ranging from simple customer questions to detailed technical reports of errors or bugs.
We have acquired sound and valuable knowledge of Jira’s user and process benefits from our own experience amassed through client implementations of the product—highlighted here:
- Highly customizable to unique business processes
- Amazingly simple to use and easy to train employees
- Completely permission-based (people may view statuses of issues without the capability to change them)
- Completely web-based
- Java-based (runs in Tomcat, and is compatible with most Operating Systems)
- Flexible database (supports Oracle, Postgres, etc)
- Task change email notifications
These perks boil down to a centralized view of a business’ entire team. Jira makes it easy to view and track all tasks assigned to a person, group, or project with very few clicks—allowing non-technical users to benefit from it. Businesses can tailor Jira to make it useful for nearly every imaginable business process, from marketing tasks to help desk requests.
Adopting appropriate software for our clients’ business processes is what we do at Praecipio Consulting. Atlassian, our business partner, has developed and produced a magnificent product in Jira that we recommend highly for streamlining our clients’ BPM and ITIL implementations. Our implementations of Jira have a lasting, positive impact because of our focus on business processes.
Would you like more from us? Contact us here.