Are you considering using the Atlassian toolset, but aren't sure which applications are best for your team or organization? Well I'm here to highlight some of the great applications that Atlassian provides so you can make the right choice for your business. Atlassian's product suite is made up of applications that can unlock your entire organization's potential, from Software Development teams, IT Operations teams and Project Management teams to HR, Legal and Product Owners. You can even use the tools for everyday life! We at Praecipio Consulting love these tools so much that we use them in our day-to-day work.
I will be focusing on a subset of applications that can be used as a starting point for your organization. The applications are great foundational building blocks to start with when using Atlassian for managing work, providing service experiences, or housing documentation. These applications can be used on their own, or they can be used together to maximize team collaboration and efficiency, depending on what suits your team or organization best.
Teams and organizations can use Jira Software as a tool for managing and tracking work in software development projects. This tool is extremely flexible and can be used by teams that leverage both Agile and Waterfall methodologies. It is highly customizable and can track all sorts of work in the software development lifecycle, including initiatives, epics, stories, and tasks, as well as other items specific to the team. Teams can create customized workflows to track statuses for work items to ensure work is being completed properly and the right individuals are involved to support the work.
Groups that leverage both Scrum and Kanban can equally benefit from Jira Software. Scrum teams can set work for sprints and track the sprint progress directly in Jira. Visual tools such as boards, dashboards, reports and plans can be used to monitor and execute work. For Kanban teams, Jira's board visual is great for seeing the tasks the team is working on and can help determine where the team needs to focus. WIP (work-in-progress) limits can be set depending on what the team can achieve.
Software, Gaming, Finance, and so many other types of companies find this tool useful to develop new technology. For example, the development of an App across multiple platforms is an excellent case for leveraging Jira Software. Product Owners can help drive improvements of their Apps with enhanced transparency, reporting, and collaboration through Jira Software.
Jira Service Management
Teams that provide any level of customer service such as enhancement requests, PTO submissions, or change management often look to Jira Service Management as their main tool. Service desks are useful for taking on requests from both internal and external customers. Requests can be assigned and tracked in the application to ensure customers are getting all the help they need. Companies will also use this application to track changes through the business, such as bug fixes or upgrades. As with Jira Software, Jira Service Management can be customized to fit what the organization needs to ensure great service is being provided.
Organizations use this tool for IT Help Desks. If an employee needs a new laptop or to have a password changed, a request can be submitted through a customized service desk. The requests are sent to teams designated by the organization and can be resolved by those teams. Jira Service Management can be used by other groups within the organization as well, such as Human Resources. As described in one of our previous blogs, HR Teams can leverage service desks to onboard new employees.
Jira Service Management is used for many different types of requests here at Praecipio Consulting as well. For example, our Marketing Team manages a service desk for Webinars. If someone has a topic to present, the service desk can be used to submit the idea. Once the idea is received, our Marketing team will work with the individual to plan and schedule the Webinar.
Jira Work Management
Jira Work Management functions similarly to Jira Software, but is geared towards teams that are managing non-software development projects. Project Managers across multiple industries can use this tool to assign and track project work. Similarly to Jira Software, Work Management is customizable and provides great visualizations to monitor work and ensure projects are being completed on time.
This tool doesn't just have to be used for company-related work: it can be used outside of work as well. For example, searching for a new house! The house buying process is extensive, and Jira Work Management can help outline tasks, assign work, and set dates and dependencies so you can purchase your next home in an organized manner.
Confluence is a robust content management tool that teams can use to house important project materials, knowledge resources, and document templates. Within Confluence, spaces can be created for organizations and teams to organize documentation. Then pages can be created within the space where teams collaborate and share notes and documents on work being completed. This application can work for any sort of organization in any field, not just for technology groups.
This application can be used to document daily meeting notes, standard best practices for an organization, and much more. Confluence can incorporate helpful macros to enhance the information being shared. For example, macros include drawing features for diagrams and templates for consistency across documentation. This application enables all of your teams and stakeholders to communicate effectively about projects.
How Can Applications Be Used Together?
I've discussed a small group of the tools that Atlassian offers. These applications can be used on their own, and you may feel the need to only use one. However, if multiple applications fit your needs, you can use them together to achieve operational excellence. A common case is leveraging confluence and combining it with other Atlassian applications. Confluence, being a great documentation tool, combines extremely well with the applications discussed. Below you will see these combinations and effective use cases for each.
Confluence and Jira Software: Confluence can be used to document daily notes for scrum meetings and create templates for how retrospective meetings should be organized. It can also be used to store any internal team notes on work being completed.
Confluence and Jira Service Management: Confluence can hold documentation on how to resolve a specific issue pertaining to the business.
Confluence and Jira Work Management: Confluence can be used to document discovery sessions about the project or even store your robust project plans. Drawings can be added to confluence as well for reference.
The immense synergy between Confluence and all of these applications can help maximize the benefits of your Atlassian applications! If you have questions about any Atlassian applications, please reach out to us, we would love to help! Best of luck in your Atlassian journey!