One of Praecipio's customers is a leader in the aerospace industry with a wide range of projects, including satellite launch services and advanced aerospace design, manufacturing, and testing.
As a long-time user of the Atlassian Platform, our customer found it difficult to support their growing user base on their existing Server infrastructure. As a result, they partnered with Praecipio to upgrade their Atlassian licenses and migrate their instance to Data Center with the objectives of improving user experience, scalability, and performance.
The customer was running multiple Atlassian applications and databases on a single physical server, and their user count was growing quickly. They were running years behind on application upgrades, which negatively impacted their system’s performance. However, they did not have the resources to execute this migration themselves.
Praecipio recommended the appropriate platform based on the size of our customer’s organization and their overall business goals, which included upgrading to more reliable infrastructure with high-availability. As a result, we migrated their instance to a Data Center edition of Jira, Confluence, and Bitbucket to improve scalability, reliability, and overall system performance.
With the move to Data Center behind them, the team could focus on improving their ITSM processes and how they supported both internal and external stakeholders. Praecipio Consulting worked with the key stakeholders and rebuilt their Jira Service Management service desk to be more efficient, productive, and manageable.
Once the upgrade process was complete, the customer needed ongoing support for their platform. Praecipio continues to provide support, application maintenance, and upgrades through our Modern Service Management offering, which has freed up the customer’s resources to focus on the work that matters most.
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This case study was provided by the 6kites team, which Praecipio acquired in 2022. To learn more about the acquisition, check out our press release.