Praecipio Consulting is a business process and IT consulting firm specializing in the Atlassian product suite. We help the best software organizations and software businesses build better software. As Atlassian Solution Partners, we pride ourselves in serving our clients ranging from small startups to Fortune 20 and Global Fortune 10 companies with best-in-class ITSM, Business Process and SDLC solutions. We're a growing, fast-paced consulting firm and offer a competitive compensation and benefits package with a fun, positive learning environment.
At Praecipio Consulting, the Support Engineer is an integral part of the team, responsible for ensuring that applications continue to operate smoothly. As part of the Software Development team, you will be tuning, updating, and upgrading existing applications, performing security reviews and updates, and working directly with clients to resolve issues and implement new features. You will be working in a fast-paced and highly collaborative environment with other highly skilled software developers to build and maintain world-class software solutions.
Our ideal candidate is a fast learner with excellent communication skills and has experience in the following disciplines:
Project responsibilities, commensurate with experience and aptitude, may include:
The primary responsibility of the Support Engineer will be to support existing applications that have been developed by Praecipio Consulting. The ideal candidate will have the skills necessary to diagnose problems with running applications and to implement fixes and new features within these applications.
Additional responsibilities include implementing tests, performing verification, working with quality assurance on verification of changes, and assisting with the deployment of client-facing applications. You will interact directly with clients in order to obtain the necessary information with which to understand reported issues and feature requests and to demonstrate working software.
In addition, in this role you will have the opportunity to work closely with the application development team in the development of new applications, providing input on developing highly supportable software, and contributing to these projects in various capacities.
These are helpful skills to have:
Support Engineers are exposed to ever-changing, challenging client environments. Successful Support Engineers exhibit the following:
This means that we have the most experience working with Atlassian tools and have insight into new products, features, and beta testing. Through our profound knowledge of Atlassian environments and their intricacies, we can guide your organization as you navigate these important changes.
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