AI at Your Service...Desk

December 18, 2023
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Spike Ilacqua
Bringing over 35 years of experience, Spike Ilacqua is an accomplished senior-level software engineer with deep technical expertise in system administration, DevOps, cloud integration, and app development. Besides specializing in platforms like Ruby on Rails, JavaScript, and Python, Spike has spent the last 2+ years designing and deploying AI solutions that empower teams across the enterprise.

According to McKinsey, employees spend an average of 1.8 hours every day digging for data. That’s almost a full day of work each week lost to monotonous research that could be achieved quicker with AI-assisted .

Enter Praecipio Intelligence, which can streamline the information-gathering process, allowing your teams to focus on more strategic work that delivers value to your business. 

Check out our webinar featuring Principal Software Engineer Spike Ilacqua, to go beyond the abstract and cut through the buzzwords to define the business value of AI. We’ll dive into real-world use cases that improve your business operations, including our AI autoresponder for Jira Service Management.

Key Learning Objectives:

  • Explore how you can leverage Praecipio Intelligence to fully customize the Atlassian platform and deliver impactful experiences for your customers.
  • Learn how pairing AI with your own custom data can supercharge your service desk and maximize your team's data-driven decision-making.
  • See a live demo showcasing Praecipio’s AI autoresponder for JSM