Join Field CTO Sneha Crews and explore how Jira Service Management can be elevated with the power of AI with Atlassian Rovo. See how teams can leverage AI-driven assistance to streamline support, reduce manual effort, and deliver faster resolutions. We’ll walk through how Rovo integrates with Jira Service Management to augment the service desk experience, automating simple request handling, surfacing knowledge articles intelligently, and empowering human agents to focus on higher-value work.
This session will showcase practical examples of how AI can transform your service delivery.
Learning outcomes:
- Understand how Jira Service Management and Atlassian Rovo integrate to create a more efficient service desk experience.
- Identify use cases where AI can autonomously resolve routine requests, reducing the workload on IT teams.
- Apply strategies to enhance customer and agent experiences by combining automation with human expertise.
Sneha Crews | Field CTO
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At Praecipio, we don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech’s true value lies in how it’s used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We’re the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.