IT teams must offer quality services and quickly and effectively respond to user needs in real-time. Utilizing ITSM practices and technology, mission-critical services can remain online and business, software, and IT teams can work together to manage projects and deliver timely solutions.
Processes and procedures often change as user needs evolve. Our solutions are flexible and can be upgraded as needed to support business objectives. Even through complex change management implementations, our solutions will help you keep services operational, gather vital insights from internal workflows, and strategically plan for the future.
Our ITSM consulting practice implements ITIL-based practices with leading-edge, industry-standard software options — including Jira Service Desk. We work with our clients to craft the ideal combination of ITSM tools to complement existing processes and drive end-to-end visibility in IT.
Our Jira Service Desk Accelerator implementation delivers processes that are proven successful in IT organizations. We take the industry-standard and apply our own best practices to provide you with workflows that are a step above—and delivered in a fraction of the time compared to a traditional implementation. Within a matter of weeks, you will be set up for success.
Learn how to achieve elite service desk levels using Atlassian tools and ITSM best practices during our unique hands-on Game Day workshop. We will guide your team in resolving IT outage scenarios in staged environments using Atlassian's Jira, Confluence, Statuspage, OpsGenie, and Slack. This workshop will demonstrate how the most effective information technology teams leverage ITIL best practices, automation, and integration to achieve record-breaking MTTR.
We are an IT and business process consulting company leveraging the Atlassian product suite to deliver best-in-class technology solutions to clients of all sizes and industries.
