IT Service Management

Expert analysis and recommendations

 

Recognized as Atlassian ITSM Partner of the Year, our IT Service Management (ITSM) consulting practice will help you get the most out of your technology to manage work and drive value for end users. We help our clients establish IT operations that promote reliability and transparency.

Let us help craft the ideal combination of ITSM tools to improve processes and drive end-to-end visibility in IT.

 

ITSM Technical Assessment

Ensure your ITSM applications are running at their peak performance with our technical assessments. Leveraging best-in-class tools to analyze your infrastructure, we provide you reports on the current state of your software and a strategic roadmap for performance optimization.
 

ITIL Process Assessment

Implement proven best practices to maximize productivity and make your IT Operations team lean and mean. Our experts provide insight into your processes, identifying areas for improvement and offering a depth of process expertise to improve workflow.
 

Jira Service Desk Accelerator

Our Jira Service Desk Accelerator implementation delivers processes that are proven successful in IT organizations. We take the industry-standard and apply our own best practices to provide you with workflows that are a step above—and delivered in a fraction of the time compared to a traditional implementation. Within a matter of weeks, you will be set up for success.

 

ITSM Game Day Workshop

Learn how to achieve elite service desk levels using Atlassian tools and ITSM best practices during our unique hands-on Game Day workshop. We will guide your team in resolving IT outage scenarios in staged environments using Atlassian's Jira, Confluence, Statuspage, OpsGenie, and Slack. This workshop will demonstrate how the most effective information technology teams leverage ITIL best practices, automation, and integration to achieve record-breaking MTTR.

 

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