---
title: Build a Service Management Platform Everyone Loves
description: Learn how implementing an ITSM tool for your IT department can reduce ticket intake, empower users, and improve overall customer and agent experience.
---

[Insights That Power Innovation | Praecipio ](https://www.praecipio.com/resources)

# [Build a Service Management Platform Everyone Loves](https://www.praecipio.com/resources/webinars/access-built-sm-platform-everyone-loves)

 Written by [Praecipio](https://www.praecipio.com/resources/author/praecipio) | May 25, 2023 8:02:29 PM

In this webinar, you'll hear from Praecipio's VP of Service Delivery, Brian Nye, and Solutions Architect Mike Lyons about how ITSM enables your teams to get back to the work that matters most, freeing up time and resources by automating the IT process.

Danita Remspecher, Service Delivery Manager for Kindeva Drug Delivery, will also share how working with Praecipio to implement Jira Service Management at Meridian Medical Technologies helped streamline their IT process with powerful automations, a customized service desk portal and user-friendly interface.

#### **In This Webinar:**

 Learn how customers can identify business requirements, evaluate ITSM tools, and select a solution that employees and customers love.

 Discover how JSM’s native asset management solution simplifies asset management

 See how JSM can meet ITIL 4.0 standards

 Learn firsthand what JSM features our customer deployed to customize their Service Desk and streamline their IT process.

#### **More Resources:**

** Ebook: **[Blueprint for Success with ESM](https://www.praecipio.com/resources/ebooks/blueprint-for-success-with-esm)

** Article: **[Jira Service Management HIPAA Compliance: Everything You Need to Know](https://www.praecipio.com/resources/articles/jira-service-management-hipaa-compliance-everything-you-need-to-know)

** Article: **[Atlassian's Jira Service Management Named Industry Leader by Gartner](https://www.praecipio.com/resources/articles/atlassians-jira-service-management-named-industry-leader-by-gartner)

 

[View full post](https://www.praecipio.com/resources/webinars/access-built-sm-platform-everyone-loves)

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