IT incidents occur every day, and when they do, they must be dealt with swiftly and efficiently. IT platforms like Atlassian’s Jira Service Desk provide the critical features necessary to make managing incidents easier and more efficient. And when integrated with key ITSM-focused apps from xMatters, Moogsoft and Riada, Jira Service Desk becomes the hub of the Ultimate Incident Management Solution. 

In this webinar we simulate a critical IT system outage and demonstrate how Jira Service Desk can help reduce the time and complexity involved with managing incidents to resolution.

You’ll learn how issues are detected, classified, correlated, investigated, and resolved using an integrated toolset designed to make Incident Management less painful and more proactive.

Presenters

Suze Treacy

Senior Consultant

Suze Treacy

Written by Suze Treacy

Systems implementation professional with 5+ years experience successfully implementing software solutions across multiple industries, including manufacturing, oil & gas and retail. Outgoing, detail-oriented and a fast learner, I am committed to achieving results which drive client goals and satisfaction.

Praecipio Consulting is an Atlassian Platinum Partner

This means that we have the most experience working with Atlassian tools and have insight into new products, features, and beta testing. Through our profound knowledge of Atlassian environments and their intricacies, we can guide your organization as you navigate these important changes.

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