IT incidents occur every day, and when they do, they must be dealt with swiftly and efficiently. IT platforms like Atlassian’s Jira Service Desk provide the critical features necessary to make managing incidents easier and more efficient. And when integrated with key ITSM-focused apps from xMatters, Moogsoft and Riada, Jira Service Desk becomes the hub of the Ultimate Incident Management Solution.
In this webinar we simulate a critical IT system outage and demonstrate how Jira Service Desk can help reduce the time and complexity involved with managing incidents to resolution.
You’ll learn how issues are detected, classified, correlated, investigated, and resolved using an integrated toolset designed to make Incident Management less painful and more proactive.
Presenters
Suze Treacy
Senior Consultant
