Jira Service Desk is a powerful tool, giving teams the ability to provide great customer service, automate repetitive tasks, improve ITIL processes, and more. While Jira Service Desk is powerful out-of-the-box, there are many features you can start using in the new year to trim ticket calories, save time for new hobbies, and spend time with those you care about. In this webinar, we're going to talk about the benefits of integrating Confluence to reduce ticket amounts, how to create enhanced workflow automations that will help you save time and resources, and features that improve organizational communications. Principal Consultant Brian Nye will share expert tips on using Confluence to provide self-service options for customers, creating time-saving automations, and using "organizations" to send real-time updates to your team.
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