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Case Studies

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How ITSM Solution Improved SLAs For Tech-Savvy Public Utility Provider

By Praecipio Consulting on Jul 27, 2020 3:37:31 PM

Overview

Our client, an investor-owned public utility company and one of the most technically-sophisticated providers in their industry, transitioned to an IT Service Management platform that consistently failed at providing the essential integrations, Service Level Agreements (SLA's), and IT Asset Management to sustain their organization long-term.

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