No matter the industry or size of an organization, it is vital that businesses understand the importance of the user adoption process and the integral roles that technology and operations have in carrying out day-to-day business functions. Our client, a leading multinational retailer, needed to create a customized training program specifically for their teams in international markets. They required training content at both the team and management levels that focused on Agile, Jira and their in-house tools, Team Rosters and Roadmap. The curriculum not only had to be comprehensive in order to educate team members about these enterprise tools and share best practices, but the delivery had to be concise as well. We worked with the retail giant over a two-week period to determine the training content, program structure, delivery methods, as well as defining specific exercises for the modules and building out Lab Workbooks.