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Case Studies

3 min read

Animation Studio Successfully Implements Jira Service Desk

By Praecipio Consulting on May 4, 2020 9:15:00 AM

Overview

Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.

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2 min read

Transportation company moves from a home-grown ITSM system to Atlassian

By Praecipio Consulting on Feb 14, 2019 11:06:00 AM

Overview

Learn how Praecipio Consulting successfully assisted an American freight carrier and transportation company with their transition from a home-grown ITSM system to the Atlassian tool suite.

Praecipio Consulting's active client recently upgraded and restructured their Jira application. This was their tool of choice for project and issue tracking to support their internal business process functions. However, due to the growing demand of their business, they were in need of a lightweight, dependable, and scalable service solution. They also needed to factor in an Asset Management solution.

Logistics just happened to be their business industry and the logistics of the Atlassian tool suite would prove to be monumental for their internal ITS team. This team was responsible for making the move from their home-grown systems that supported internal time-tracking, project intake, and service management.

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