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Case Studies

3 min read

Animation Studio Successfully Implements Jira Service Desk

By Praecipio Consulting on May 4, 2020 9:15:00 AM

Overview

Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.

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2 min read

Process Assessment for the Largest U.S. Dept of Energy Science Research

By Praecipio Consulting on Jul 18, 2019 10:00:00 AM

Overview

Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.

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5 min read

Turning an Arduous Path of Agile Transformation into a Polished Deliverable

By Praecipio Consulting on May 9, 2019 11:21:00 AM

Overview

Creating and maintaining a shared understanding and mutual trust between densely populated departments of an organization can prove difficult without complete buy-in and effective collaboration. Teams can be separated by a number of variables, but a key point to highlight would be the way in which they're organized. Poor execution of organization can contribute to poor outcomes, especially if their supporting tools are misaligned with what they actually seek to accomplish as an organization.

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2 min read

Leading Fuel Marketer Receives Atlassian Stack Gap Analysis

By Praecipio Consulting on Jan 31, 2019 4:06:05 PM

Overview

When one of the country's largest independent fuel marketers standardized on Atlassian in 2014, knowledge and ownership of the software was disconnected. Though they had a suite of tools including Jira, Confluence, Jira Service Desk, Bamboo, and Stash, they realized that they weren't seeing the true return on their technology investment. Seeking our expertise, we conducted a gap analysis to assess the state of our client's Atlassian tools and provide recommendations for overcoming issues within their software and processes. Working closely with their invested subject matter experts, we helped them gain a vision and roadmap for how Atlassian maps to their teams' daily processes to remove productivity blockers and add value to their software.

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4 min read

Legal and Business News Provider Implements Atlassian Stack and Standardizes SDLC

By Praecipio Consulting on Jan 31, 2019 12:28:00 PM

Overview

By utilizing our process expertise and knowledge of the Atlassian product suite, Praecipio Consulting standardized SDLC processes and implemented Jira, Jira Agile, Jira Service Desk, Confluence, and Stash for one of the world's largest legal and business news providers. We took a deep dive into our client's processes and created a standardization plan that allowed for disparate cross team collaboration that was unique to our client's objectives while adhering to Agile and SDLC best practices. These standards were then implemented and configured into the Atlassian product suite to provide our client with an end-to-end SDLC solution that provided increased transparency, normalization, and accelerated development processes. Producing over 5,000 news stories per day in over 73 countries, our client understands the need to deliver its products through innovative technology, quickly and accurately.

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3 min read

World's Largest Beverage and Brewing Company Migrates to Atlassian ITSM Platform

By Praecipio Consulting on Dec 30, 2017 4:10:00 PM

Overview

Submitting, tracking and responding to incidents, service and change requests is a core capability required of every modern IT organization. Not only must they track and resolve issues from their users, but IT teams are also responsible for the oversight and support of technology assets themselves (i.e. laptops, servers, peripherals, etc.). Within the Information Technology Infrastructure Framework (ITIL), IT Service Management (ITSM) and IT Asset Management (ITAM) solutions have become critical components of day-to-day IT operations management at companies of all sizes and industries. But as software solutions like these have improved and business conditions have changed over time, legacy technologies have fallen behind modern capabilities and become blockers to organizational advancement. Migrating to newer, ITIL-based, extensible technology is the obvious solution in these increasingly common scenarios, but migrations require significant planning, communication, and collaboration.

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